**Location:** This is a fully remote position, so you can work from anywhere in the world with flexible hours. Please note that many team members are based in Europe, so you’ll usually need at least three hours of overlap with CET or GMT.

**Interviews:** The process takes around four hours in total over a few weeks and includes a few paid hands-on tasks.

**Salary:** We pay a global hourly rate of $23 for international candidates, £17 for UK candidates, and €20 for candidates in Europe, based on a standard 10-hour workweek.

**Contact:** careers@whereby.com

**About Whereby:** Designed with Scandinavian simplicity in mind, Whereby is a video conferencing company built for remote work—turning “anywhere” into a real workplace. We value each person’s journey and believe that differences make us stronger. For us, every aspect of your identity matters.

**What we’re looking for:** We’re seeking a customer support agent for our Whereby Meetings product. This remote role is about 10 hours per week, with a high level of flexibility. You’ll work as a consultant for the team. It’s a great option if you want extra income and enjoy collaborating in a fully remote environment.

**Key responsibilities:** Use the description below as guidance, not a complete list of requirements. You don’t need to match every point perfectly—if you fit most of them, we encourage you to apply.

**Ideal profile:**
– You value quality more than quantity.
– You’re empathetic and attentive in every customer interaction.
– You’re comfortable supporting customers from different cultures and backgrounds.
– You write clearly and communicate in a friendly, engaging way.
– You have some experience working remotely and understand how distributed teams function.
– You naturally enjoy solving problems and finding alternative solutions on your own.
– You identify opportunities to improve the customer experience.

**Scope of work:**
– Provide Level 1 and Level 2 support to Free, Pro, and Business users.
– Receive training and support for Level 2 requests.
– Help improve support processes, templates, and workflows.
– Share insights regarding customers, feedback, and requests for new features.
– Take part in Whereby’s cultural and social initiatives.

**Daily responsibilities:**
– Handle roughly 20 customer requests per day (depending on your schedule), including troubleshooting, account support, and helping users with the product.
– Attend support meetings to discuss recurring issues and possible solutions.
– Enhance our support methods by creating tags, templates, and other improvements.
– Escalate important customer feedback to the wider team.

**How success is measured:**
– The quality of your responses.
– The number of tickets resolved.
– How many replies are needed to resolve each ticket.
– Customer satisfaction scores.

If you’ve made it this far, you should definitely apply! 🙌

For more details, see our recruitment FAQ on Notion or email careers@whereby.com. You can also learn more about Whereby via our open handbook.

**Background checks:** Some roles require a background check. Learn more in our process overview. If you have questions, contact careers@whereby.com or your Talent Manager. Checks are completed through Zinc.

**Official offer:** If you don’t see this role on our official channels, it’s likely no longer available. Some websites repost listings without permission, which can result in outdated information. You can confirm by emailing careers@whereby.com.