ModSquad works with major global brands and is looking for exceptional customer support professionals.

Do you have experience handling customer questions via tickets or email? Are you interested in working from home with flexible hours? If so, ModSquad is recruiting independent Mods to join our community.

If you want to contribute to exciting projects, ModSquad is a great fit. Our clients are innovative, well-known companies whose users expect high-quality support—and that’s exactly what we deliver.

Our Mods bring strong skills, a positive attitude, and dependable motivation. They help find solutions, resolve issues, and get the most out of the products and services our clients provide. New projects are available now, with more coming soon.

**Hourly pay:**
Discussed during the interview.

**Project coverage (Pacific Time):**
24/7

**Deadline:**
8 hours by February 9, 2025

**Language:**
English

**What we’re looking for:**
• Excellent customer service skills
• Interest in television and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across multiple apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

**Technical requirements:**
• Desktop or laptop computer with Windows 10 or higher
• Reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your phone

**What you’ll get:**
• The chance to support major international clients like NFL, Vimeo, and Topps
• Flexible, independent (self-managed) escalation
• Access to exclusive “Hot Gigs”
• Fully remote work
• Attractive hourly pay (shared in the first interview)
• Paid training

**Tip:**
Complete your application carefully and calmly. Clear, detailed answers can increase your chances of being invited to an interview.

**Note:**
Chromebooks cannot be used for ModSquad projects.

**About ModSquad:**
ModSquad provides managed digital engagement services worldwide. With a network of 10,000+ Mods, we deliver customer support, content moderation, community management, and social media services for leading brands—including NFL, Zendesk, and Topps. We help companies strengthen their relationships with customers. Our Mods work across 70+ countries and 50+ languages, making ModSquad a trusted partner in digital engagement.

ModSquad is an equal opportunity employer and evaluates all applications regardless of legally protected characteristics.

Pay depends on the client and is not negotiable. Hourly rates are shared during the interview and vary based on factors such as location, task complexity, and relevant experience. This position is not available to residents of California, Colorado, New York State, or Washington.