Note: This is a fully remote position, but the candidate must be located in the Philippines to collaborate with their team and peers. Please apply only if you are currently based in the Philippines.

Hostaway is a SaaS company transforming the vacation rental industry. Through innovative solutions and partnerships with major players like Airbnb, Vrbo, and https://www.booking.com, we are taking on the competition and coming out on top. Guided by customer-focused values, we consistently deliver results that help our team, our customers, and the industry grow through learning and innovation. As a profitable, fast-growing company, this role exists due to our continued expansion.

About the role
As a Customer Onboarding Specialist, you will play a key role in the early part of our customers’ journey. You will ensure new clients are onboarded smoothly and effectively onto our platform, helping them succeed from day one. This role requires a strong understanding of customer engagement and a real passion for delivering excellent service. You will also become an expert user of all Hostaway products.

Responsibilities
– Set up effective onboarding processes for new customers to ensure a smooth transition and a strong start for their success.
– Run initial training sessions and product demonstrations tailored to customer needs, helping them fully understand our features and capabilities.
– Create customized onboarding materials and resources in English.
– Communicate clearly, consistently, and proactively with new customers throughout the onboarding process.
– Work with Sales and Customer Success teams to find ways to improve customer satisfaction and streamline onboarding.
– Track and report on the effectiveness of onboarding efforts, using customer feedback and onboarding metrics to drive ongoing improvements.
– Be the primary contact for new customers during onboarding, resolving any issues promptly.
– Have at least 2 years of experience in customer onboarding or customer success in the SaaS industry.
– Be fluent in English (required), as you will communicate with customers and English is also our internal company language.
– Be able to work North American hours to match customer needs.
– Demonstrate the ability to manage multiple onboarding projects at the same time while maintaining strong attention to detail.
– Have strong interpersonal skills and the ability to create a positive first impression with new customers.
– Possess excellent communication, presentation, and training skills.
– Adapt quickly to new technologies and keep improving your skills in a fast-paced environment.
– Show strong problem-solving skills and the ability to think critically.

What we offer
– Competitive Compensation: We offer pay aligned with market rates in the applicant’s country.
– 100% Remote: Work from anywhere within your country of residence—co-working spaces, your home office, or even your dining room table.
– Equity: All roles include valuable stock options in a fast-growing, profitable company so we share in the company’s success.
– Values-Driven Leadership: We use our Core Values every day when making strategic and tactical decisions.
– Professional Growth: Our fast growth creates exceptional learning and development opportunities and clear pathways for advancement.
– Annual Paid Leave: Amounts vary by country and follow local and/or contract norms.
– Country-Specific Benefits: As an international employer, we provide country-specific benefits such as health insurance and pensions where those are customary. Details depend on the applicant’s country.
– Vibrant Team Culture: With team members across more than 40 countries, our diverse, international culture powers creativity and innovation—and makes working here enjoyable.

Thank you for your interest. If you apply, our Talent Acquisition team will email you after reviewing your application alongside the role requirements and the qualifications of other applicants.

$42,500 — $62,500/year