Job Responsibilities:

Work closely with the Customer Experience (CX) team across different initiatives to support our rapidly scaling business, including process optimization and automation.

Build and provide reports & dashboards for CX platforms, including: Gainsight, Salesforce & Tableau

Assist with implementation and administration of software, including: Gainsight and Salesforce.

Provide support to the development of training materials and training activities related to CX Tech Stack

Qualifications:

Bachelors’ degree in Information Systems, Business, or relevant business experience in Marketing, Customer Success, and/ or General Operations.

SQL experience required

Experience using https://www.salesforce.com/de/?ir=1 and/or Gainsight preferred

Gainsight NXT/ SFDC certification a plus

Strong analytical skills and an aptitude for working with data – knowledge of and experience with Spreadsheets (Microsoft Excel/Google Sheets) & BI Tools (Tableau)

Ability to communicate effectively and persuasively in both written and oral forms; Effective presentation of ideas to larger groups

Takes initiative in identifying and acting on opportunities to document and improve processes, and to identify trends that should be acted upon

Can handle multiple competing priorities, and can adapt to a flexible and fast-paced environment.

Position can be located in any geography in the US or Canada.