Location: We work fully remote—anywhere in the world—with flexible working hours. Please note that many team members are based in Europe, which usually means at least a three-hour overlap with CET or GMT.

Interviews: About four hours in total, spread over several weeks, including a few paid practical exercises.

Salary: A global hourly rate of $23 for international candidates, £17 for candidates based in the UK, and €20 for candidates in Europe—based on a standard week of 10 hours.

Contact: careers@whereby.com

What Whereby is: Built with Scandinavian simplicity in mind—Whereby is a video conferencing company designed for remote work, with the goal of making “anywhere” a real workplace. We value every individual career path, and we believe our differences make us stronger. Every aspect of your identity matters to us.

Who we’re looking for: We need a Customer Support Agent for our Whereby Meetings product. This remote role involves about 10 hours per week and offers a high level of flexibility. You’ll act as an advisor to the team. Ideal if you’re looking for additional income and enjoy working in a fully remote, collaborative environment.

Key responsibilities: Please treat this description as guidance, not a complete list of requirements. We don’t expect you to get everything perfect—if you’re close, we encourage you to apply.

Ideal profile:
• You prioritize quality over quantity.
• You’re empathetic and attentive in every customer interaction.
• You feel comfortable supporting customers from different cultures and backgrounds.
• You write clearly and communicate in a human, engaging, and enthusiastic way.
• You have some experience working remotely and understand the realities of distributed teams.
• You naturally solve problems and look for answers on your own.
• You recognize opportunities to improve the customer experience.

Scope of work:
• Handle Level 1 and Level 2 support for Free, Pro, and Business users.
• Provide training and guidance for Level 2 requests.
• Contribute to improving support processes, templates, and workflows.
• Share customer insights, feedback, and feature requests.
• Participate in Whereby’s cultural and social initiatives.

Daily tasks:
• Respond to about 20 customer requests per day, depending on your working hours—covering troubleshooting, account management, and product guidance.
• Attend support meetings to discuss recurring issues and potential solutions.
• Help evolve our support strategy using tags, templates, and other improvements.
• Escalate important customer feedback to the rest of the team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• The number of responses required per resolution.
• Customer satisfaction metrics.

If you’ve read this all the way to the end, you should definitely apply! 🙌

For more details, check our Recruiting FAQ on Notion or contact us at careers@whereby.com. You can also learn more about Whereby in our open handbook.

Credit check: Some roles require a credit check. Learn more in our process overview. If you have questions, contact careers@whereby.com or your talent partner. The checks are processed via Zinc.

Real offer: If you don’t see this role in our official channels, it’s likely already closed. Some sites repost our job listings without permission, which can lead to outdated information. You can verify it at any time by emailing careers@whereby.com.