Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2.

Flight builds remote-first customer support teams for fast-growing startups that prioritize people. Through a combination of staffing and consulting, we work with everyone from early-stage founders hiring their first support agent to experienced leaders scaling their teams, helping them deliver exceptional customer experiences.

Our mission is to expand global access to careers in customer experience while promoting a human-centered approach that benefits our clients, their customers, and our employees.

We are seeking customer support representatives who value service, inclusion, trust, and collaboration, and who are enthusiastic about delivering outstanding support.

What you’ll do:
– Provide accurate customer information using documentation, tools, and multiple communication channels
– Respond to technical questions about web and mobile platforms via email, chat, and phone
– Develop deep knowledge of client products and customers through training, research, and documentation
– Meet and exceed productivity and quality targets
– Share ideas to improve the customer experience with your team and clients
– Represent Flight professionally and warmly

What we’re looking for:
– A service-focused professional dedicated to delivering excellent customer experiences
– Strong English communication skills, both written and verbal (additional languages are a plus)
– Ability to independently troubleshoot by navigating large volumes of information
– Quick learner of new software tools
– Organized communicator who delivers clear and timely responses
– Strong organizational and analytical abilities
– High attention to detail
– Adaptable and comfortable in a fast-changing startup environment
– High empathy and emotional intelligence
– Collaborative and respectful attitude
– Ability to handle challenging situations with positivity and persistence
– Consistent performance with a friendly, solution-oriented approach
– Availability to work full-time between 7:00 am and 1:00 am EST (9-hour shifts including breaks)
– Availability to work either Saturday or Sunday

What we offer:
– Flexible remote work
– A global team of supportive and passionate colleagues
– Opportunities for learning and career growth
– Early-stage startup environment with room for impact and ownership
– Paid time off

We currently support candidates based in Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. Compensation is competitive and based on experience and location. To work with Flight, you must have a bank account capable of receiving USD via ACH or wire transfer. Recommended options include Wise, Mercantil, Facebank, and Payoneer, which allow secure USD transfers to local banks.

Flight is an equal opportunity employer that values diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.