ABOUT THE ROLE 🤓
We’re looking for someone to join our team as a Client Support Representative.

Most of the work will be text‑based through email (via FreshDesk) and our forum community, supporting two areas of our business.

The first area is our core membership, which includes handling tickets related to billing, portal access, content questions, bugs, and similar issues.

The second area involves supporting a full Sales & Marketing Automation platform that we provide to members for free. We handle first‑level support for their use of this platform.

(The platform is called Growably and is built on the HighLevel platform.)

Here’s what you’ll be doing day to day:

• Responding to incoming helpdesk questions in Freshdesk and our community, offering fast, friendly, and helpful support
• Escalating issues to our Development Team, Admin Team, and external vendors when necessary, and managing them through to completion
• Updating and improving our existing FAQ system at https://help.thetechtribe.com
• Assisting with managing the CEO’s inbox, which often receives helpdesk-style messages because it’s used for our marketing campaigns
• Creating, enhancing, and updating SOPs for any tasks we repeat regularly—documentation is a core part of how we ensure great experiences and avoid mistakes

You’ll start by working closely with another team member who will help you learn our systems and processes (we won’t toss you in the deep end 😜).

This role typically requires 2–4 hours per day, making it ideal for someone like a stay‑at‑home parent who isn’t seeking full‑time work and needs flexibility.

It’s an hourly paid role, and we’ll work out the rate together. We always pay above local standards wherever our team members are based, and we aim to ensure they’re happy with both their compensation and their impact on the business and our members.

We’re looking for someone to start right away, though we can wait 1–2 weeks if you need to give notice at your current job.

ABOUT YOU 😁
You’ll thrive in this role if:

• You love delivering exceptional support. We even send physical apology gifts (like books) when someone has a less‑than‑great experience.
• You enjoy working asynchronously (we rarely have meetings and communicate mostly via text).
• You naturally over‑communicate—you prefer detailed messages over short ones.
• You enjoy digging into tough problems and aren’t afraid to ask for help when needed.
• You can overlap at least two hours with the Sydney, Australia time zone (9am–5pm), especially in the first few months. This becomes less important once you’re fully trained.
• You have experience with a Marketing or Sales Automation platform (InfusionSoft/Keap, HubSpot, ActiveCampaign, MailChimp, HighLevel, etc). Not required, but definitely a plus.
• You’re highly detail‑oriented and don’t overlook small things. To help us check this, please include the word “struth” somewhere in your application.
• You’re not seeking a fast‑growth startup with rapid career jumps. We grow slowly and steadily, and have only reached 10 team members in 7 years. There is, however, potential to move into a more operations‑focused role as we expand.
• You want a position you can stay in for 3+ years.
• You consider yourself a bit geeky—you’ll fit right in 🤓

ABOUT US 🤓
Our mission is to empower MSPs with knowledge, skills, training, templates, tools, confidence, community, and support to help them become the best MSPs in the world.

(An MSP is an outsourced B2B IT services provider—helping small businesses with technology such as cloud platforms, networking, cybersecurity, infrastructure, computers, servers, firewalls, and more.)

We currently support about 4,000 members plus another ~5,000 team members with a small, remote team of 10 people across the USA, Canada, Mexico, the Philippines, and Australia (where our CEO is based).

We work hard to give our members an incredible experience and take great pride in the work we do.

You can see what our members say about us here: https://thetechtribe.com/love

We’re financially very stable, so you won’t find the usual concerns about layoffs or downsizing that often show up in larger or fast‑moving companies.

Our CEO previously owned an MSP and sold it in 2016—his experience helped inspire the creation of The Tech Tribe.

BENEFITS
• Flexible work hours (especially after your first 1–2 months)
• Work from anywhere—you can even travel full‑time if you want
• Annual team retreat in a global destination
• Continuous learning and opportunities to grow your skills
• Your birthday (or the next business day) off
• Company laptop and home office setup (monitors, standing desk, etc)
• Kindle with unlimited business book allowance
• Gym membership reimbursement

APPLICATIONS CLOSE at 5pm on June 30 (AEST, GMT+10). Any applications submitted outside the application form will be ignored and may cause your entire application to be dismissed (we really value attention to detail 😜).