Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2.

We are currently hiring for this role only in Central and South America.

Customer Support’s purpose is to assist customers with questions about our LeadSimple products and services, or when they encounter issues. The goal is to help customers fully adopt the product and deliver an experience that reflects our commitment to customer obsession.

A typical day includes:
• Recording and relaying customer requests and feedback to the engineering team.
• Reviewing client tickets and directing them to the correct internal team.
• Maintaining a high level of customer satisfaction based on promoter scores, response times, and ticket ratings.
• Providing consolidated client insights and recommending product or service improvements, offering 3–5 actionable suggestions each quarter.
• Keeping educational materials updated, including documentation, courses, and videos.
• Holding video or phone calls with clients during working hours.
• Participating actively in weekly team meetings.
• Meeting or exceeding quarterly goals for CSAT, response time, and ticket ratings.
• Developing the skills needed to manage future client implementation projects and handle a pipeline of 8–10 proposals monthly.
• Consulting with customers and creating customized solutions.

Expectations during your first 90 days:
• Ability to resolve customer issues independently by day 90, handling about 75% of tickets on your own.
• Respond to customer inquiries and take responsibility for the final outcome, even while still learning.
• Share the workload equally with the team. For example, if there are four reps and a manager, you would handle 25% of weekly tickets.
• As a small team, everyone must carry their weight. Each team member is expected to create or update at least one help article per month.
• Maintain a high CSAT score of 94%.
• Uphold our core value of customer obsession.

Perks:
• Company holidays
• Paid time off
• Monthly healthcare allowance
• Annual vacation allowance
• Fun, results‑driven work environment with a smart, dedicated team
• Location flexibility
• Mission‑driven company with a values‑focused culture

Want to join a team of high performers in a fast‑growing, entrepreneurial setting?

We’re a small team tackling major challenges in property management. Bootstrapped since 2013, we’re passionate about helping small businesses grow and improve their operations with the leading CRM in the industry.

Our story: In the early days of web 2.0, our founders built a lead generation business connecting landlords with property managers. Seeing how difficult it was for clients to convert leads inspired the creation of an industry‑specific CRM, which became the standard. In 2020, we launched workflow tools that expanded from sales into daily operational processes. The market responded strongly, fueling rapid growth and further product development.

Please apply only if you:
• Enjoy learning new technology
• Adapt quickly
• Communicate clearly
• Look for solutions proactively
• Take ownership of results
• Demonstrate emotional maturity
• Bring a positive, can‑do attitude
• Provide your own internet and smartphone
• Have 0+ experience in the role
• Preferably have B2B SaaS experience

Location requirements:
• You must be located between -8 GMT and +2 GMT (Americas, Africa, Western Europe).
• We are not accepting applications from California, Colorado, or New York.

Interview process:
• Submit the application
• Intro call with People Operations (15 minutes)
• Offline work sample (up to 60 minutes)
• Interview with the Hiring Manager (60–90 minutes)
• Possible panel interview (up to 60 minutes)
• Offer call (15 minutes)
• Written offer
• Agree on a start date
• Begin a fully paid 90‑day trial period
• If successful, transition to a full‑time role

Are you all in?

This isn’t for everyone. It takes someone fully committed—someone who’s ready to help build something big at LeadSimple. Our team is made up of driven leaders who take ownership of their work. We meet deadlines, prioritize both customer and team experiences, overcome challenges, and learn from everything.

In summary:

You can work from an office.
You can work from home.
We don’t care where you are—
What matters is this:

When things get tough
And pressure is on
Can we trust you to choose the right action?

You might call it intuition or judgment—
We call it owning the outcome.
Support the customer, and they’ll support you.

If that sounds like you,
Then we’re aligned.
Join our team, and let’s do great work together.