About Lyra
Lyra Health is a global leader in employer-focused mental health solutions, supporting more than 20 million people worldwide. The company has delivered 13 million mental health sessions, published over 20 peer-reviewed studies, and consistently achieved exceptional results in access, clinical effectiveness, and cost efficiency. Extensive research shows that Lyra’s innovative care model helps individuals recover twice as quickly and contributes to a 26% yearly reduction in overall healthcare claims costs. Lyra is revolutionizing access to transformative mental health care through Lyra Empower, the only fully integrated, AI-powered platform that combines top-quality care with advanced technology.

Are you a Clinical Psychologist passionate about evidence-based practice and eager to work in a global setting? Lyra is seeking a Bilingual Emotional Consultant to join our Clinical Operations team in Mexico City.

In this position, you will do more than offer support—you will play a strategic role in delivering world-class mental health services to users throughout Mexico, Central America, and the United States. You will connect clinical excellence with workplace well-being, using both Spanish and English to help our members succeed.

Key Responsibilities
• Provide short-term emotional consultation using Cognitive Behavioral Therapy (CBT) and other evidence-based methods for concerns such as anxiety, depression, and workplace stress.
• Complete comprehensive clinical assessments and action plans in English and Spanish, ensuring cultural sensitivity in every interaction.
• Serve as a first responder for high-risk situations or Stressful Traumatic Events (ATS), following Lyra’s safety protocols and local regulations (NOM-035).
• Maintain accurate clinical documentation and collaborate with the Operations team to support data-driven quality standards and SLA performance.

Clinical and Operational Expertise
• Bachelor’s degree in Psychology with a valid Professional License (Cédula Profesional) required; a Master’s degree is strongly preferred.
• Minimum of 3 years of direct clinical experience with a verifiable background in Cognitive Behavioral Therapy.
• Advanced English proficiency (C1/C2), with the ability to conduct sessions, understand nuanced language, and write technical reports.
• Strong skills in digital tools such as Salesforce, Google Suite, and telehealth platforms.
• Ability to excel in fast-paced environments with the multicultural sensitivity needed to support a diverse, international population.
• Proven capacity to work efficiently under pressure to meet 24-hour Critical Incident SLA requirements.

Compensation: $15,000–$17,000 MXN per month

In return for your expertise and commitment, we offer:
• Full monthly salary registered with the IMSS.
• Benefits as mandated by Mexican law.

Additional benefits after the probation period include:
• 30 days of annual Christmas Bonus (Aguinaldo)
• Grocery vouchers
• Restaurant vouchers
• Annual performance bonus
• Health plan
• Employee Assistance Program (psychological, legal, nutritional, and informational support)
• 4 additional paid personal days every six months, based on operational needs
• 3 paid marriage leave days
• Annual financial aid for children’s school supplies (1500 MXN)
• Life insurance after one year of employment
• Christmas basket (3500 MXN)
• Funeral assistance
• Financial support for the birth of a child

If you fully identify with this opportunity and want to make a meaningful difference in people’s lives, apply now and we will reach out as soon as possible.

“We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

By applying, you acknowledge that your personal information will be processed according to Lyra Health’s Workforce Privacy Notice. We may collect personal information such as your name, email, gender identity, employment details, and phone number for recruiting purposes. We may also collect optional sensitive information, including race, ethnicity, and sexual orientation, for diversity and inclusion initiatives. California residents may limit how this information is used. Outside the U.S., you may have rights to access, delete, restrict, or correct your data, subject to legal limits. For assistance, contact globaldpo@lyrahealth.com. For full details, refer to our Workforce Privacy Notice.”