Lyra Health is a global leader in mental health solutions for employers, supporting over 20 million people worldwide. The company has provided 13 million mental health sessions, published more than 20 peer‑reviewed studies, and achieved exceptional results in access, clinical outcomes, and cost efficiency. Research shows that Lyra’s care model helps people recover twice as fast and leads to a 26% yearly reduction in overall healthcare claims costs. Lyra is expanding access to transformative mental health care through Lyra Empower, the only fully integrated, AI‑driven platform that unites top‑quality care with advanced technology.

The Client Support Specialist is the essential first point of contact for Lyra clients seeking high‑quality mental health care. This client‑facing position supports individuals as they begin their care journey.

Key responsibilities include assessing client needs, guiding them to the appropriate care, conducting risk triage and escalating concerns to clinical teams, and addressing questions related to benefits, products, and technology. Lyra offers extensive training to prepare team members to support clients with empathy and understanding.

Above all, this role requires a commitment to serving each client with confidence and compassion. It is a high‑volume, performance‑oriented contact center environment where proficiency across calls, emails, and chats is crucial.

Available shift:
Sunday–Thursday, 11:30am–8pm PT

Responsibilities:
• Manage time effectively and adapt to unexpected situations throughout the day
• Conduct needs assessments and explain Lyra’s services and benefits
• Prioritize client safety, recognizing potential risks and escalating when needed
• Participate in feedback processes and self‑evaluation
• Thrive in a structured team setting
• Be flexible with shift changes
• Communicate clearly and professionally, both verbally and in writing
• Navigate CRM tools with ease
• Handle high‑volume workloads across chat, email, or phone, switching channels as required

Qualifications:
• At least 1 year of experience in customer support, customer service, or another high‑touch service role
• Strong writing skills with the ability to communicate clearly and warmly
• Experience with Zendesk, Salesforce, or chat tools, or the ability to quickly learn new systems
• Ability to work evenings, weekends, and holidays as part of regular coverage

Desired skills:
• Remote work experience
• Passion for improving access to mental health care and enthusiasm for Lyra’s mission to expand evidence‑based treatment through technology
• A history of collaborating across teams to support members
• Experience in healthcare or technology is preferred

Compensation is $24 per hour for full‑time employment with Lyra Health, Inc. The rate is based on role and level and may vary depending on skills, qualifications, experience, and location.

Total compensation also includes comprehensive benefits such as:
• Medical, dental, vision, FSA/HSA, life, and disability insurance
• Access to coaching and therapy through Lyra for Lyrians
• Generous paid time off, including vacation, sick days, and holidays
• Paid parental leave
• 401(k) benefits
• Monthly tech stipend
• Year‑round well‑being perks, activities, and surprise gifts

Lyra is an Equal Opportunity Employer and does not discriminate based on protected characteristics.

By applying, you acknowledge that Lyra will process your personal information in alignment with the Workforce Privacy Notice for recruiting and assessment purposes. Depending on your region, you may have certain data privacy rights, including access, deletion, correction, or restrictions on processing. For more information, refer to the Workforce Privacy Notice or contact globaldpo@lyrahealth.com.