Time zones: CST (UTC +8)

Contra is seeking a customer support specialist based in the Philippines to join our team. You will be responsible for delivering exceptional support to our growing community of freelancers and business clients. This position includes handling various support-related tasks. The expected work schedule is weekends from 8 a.m. to 5 p.m. EST.

What you’ll be responsible for:
• Assist users and resolve their questions or issues.
• Effectively handle and carry out daily operational tasks.
• Complete all responsibilities promptly while maintaining high-quality standards.

Tools you’ll use:
• HubSpot
• Notion
• Looker
• Retool
• Intercom

Interview process:
• Loom video
• Interview with the recruiting team
• Paid case study and presentation