At Shakepay, our goal is to help usher in a new era for Bitcoin. We’re reinventing financial services to ensure every Canadian gets a fair opportunity.

Our culture is centered on meaningful work, teamwork, and celebrating achievements. If you’re someone who values growth, rapid execution, and open collaboration with like-minded peers, we’d love to build the future with you.

About Shakepay

Since 2015, we’ve been developing the Shakepay app to make buying and earning bitcoin simple, quick, and secure. In 2022, we introduced the Shakepay Card, giving users the ability to earn bitcoin rewards on everyday purchases. Today, over one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.

We’re fully regulated across Canada and supported by leading venture capital firms with $44M in funding. We have a dedicated, enthusiastic, and expanding community, and we’re looking for people excited to help us create something exceptional.

Full-Time Customer Support Representative

Bonjour, hi! Here’s a word that’s the same in English and French: million. Shakepay has more than 1,000,000 shakers—our customers—who love Shakepay nearly as much as they love bitcoin. We’re thrilled to welcome a new customer support representative because it means even more degens are joining the Bitcoin and Shakepay universe, no matter which language they prefer.

We’re searching for someone to join our close-knit, energetic team during evening hours. You’ll speak with customers in both English and French, answering questions about Shakepay and their accounts. You’ll listen, diagnose, and solve a wide range of issues. Your mission is to consistently deliver service that can be summed up with a word shared by both languages: exceptional… close enough. Don’t give up—apply now!

Schedule: Friday to Tuesday, 1pm–9pm EST

What you’ll do

– Identify and troubleshoot customer issues with Shakepay
– Develop a deep understanding of our products, features, and workflows
– Work with teammates to resolve customer inquiries
– Share customer insights and feedback with other teams
– Investigate potentially suspicious activity, gather relevant details, and take action to prevent fraud
– Show empathy and care in every customer interaction
– Support customers by chat and email
– Participate in training sessions and team meetings
– Communicate with other teams through Slack and Google Meet

Who we’re seeking

– 1–2+ years of experience in customer support
– Fluent in both English and French
– Strong problem solver who enjoys tackling challenges in any context
– Proactive team player who can multitask and adapt quickly
– Clear, confident communicator sensitive to user needs

Bonus points

– Basic understanding of digital currencies
– Passion for our mission and product
– You shake every day

Why join us?

– Shape the future of money by helping revolutionize financial services in Canada
– Make an impact on millions as crypto adoption accelerates
– Grow your career through continuous learning and development opportunities
– Share ideas freely—great ideas matter more than job titles

Perks and benefits

– Stock options for every employee
– Annual salary reviews
– Health and dental coverage, plus wellness spending accounts
– Work remotely anywhere in Canada, with optional office access in Montreal and Toronto
– $2,000 yearly budget for courses, certifications, and training
– 20 vacation days per year, plus a $1,000 bonus for using them all
– Parental leave top-up to 100% of salary for 18 weeks
– Quarterly team or company-wide offsites for connection and fun

Equal Employment Opportunity

Shakepay does not discriminate based on race, ancestry, color, origin, religion, gender, gender identity, citizenship, age, disability, sexual orientation, family or marital status, or any other protected category under Canadian law.

If you need accommodations, let us know and we’ll ensure your accessibility needs are met. For assistance, alternative formats, or accessibility concerns, include the details in your application or contact talent@shakepay.com.

Fluency in English is required due to the proportion of English-speaking users and the nature of our Canada-wide platform.