Olo is a top SaaS platform driving digital transformation in the restaurant industry by helping brands deliver more personalized and profitable guest experiences. Our digital ordering, payment, and guest engagement tools support hospitality at scale, enabling restaurants to operate more efficiently and make every guest feel valued.

We are looking for a driven HR Operations Coordinator to join our expanding team, reporting to the Senior Manager of HRIS. In this role, you will manage the full employee lifecycle, handling HR operations from onboarding through offboarding.

You may work remotely from anywhere in the U.S. or from Olo’s New York City headquarters.

What You’ll Do
• Manage daily HR administrative tasks and support multiple departments as needed.
• Find and implement ways to improve processes and boost efficiency, driving ongoing HR operations improvements.
• Handle sensitive information with strict confidentiality and in compliance with data protection standards.
• Act as the main contact for employee HR-related questions, addressing inquiries through the HR portal and HR inboxes.
• Manage end-to-end onboarding for new hires, including welcome messages, background checks, I-9 verification, HRIS setup, compliance forms, and state-specific documentation.
• Oversee offboarding for departing employees, coordinating with cross-functional teams to meet requirements and ensure compliance with state laws and company policies.
• Improve and simplify onboarding and offboarding workflows to increase scalability, reduce manual work, and improve accuracy.
• Maintain and update employee files to ensure completion and compliance.
• Regularly update HR resources and self-service tools to keep information accurate and relevant.
• Ensure employee data is accurate and complete, with clear documentation for audits.
• Support HRIS data updates, reporting, and assist employees with system-related issues.
• Conduct routine audits of employee data to ensure accuracy and consistency, making updates and collaborating with stakeholders as needed.
• Ensure compliance with federal and state rules related to employee notifications, verifications, and other requirements, working with HR leadership when necessary.
• Assist with additional projects and duties as assigned.

What We’ll Expect From You
• Bachelor’s degree in Human Resources, Psychology, Business, or a related field preferred but not required.
• At least one year of Human Resources experience.
• Strong emotional intelligence and the ability to build relationships with team members at all levels and locations.
• Proficiency with Google Suite, Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Excellent organizational and administrative skills.
• Sound judgment and the ability to prioritize and manage competing tasks.

About Olo
Olo (NYSE: OLO) is a leading provider of restaurant technology, offering ordering, payment, and guest engagement solutions that help brands increase sales, improve operations, and elevate the guest experience. Each day, Olo processes millions of orders through its open SaaS platform, consolidating data from every interaction so restaurants can better understand and serve their guests. More than 700 restaurant brands rely on Olo and its network of over 400 integration partners to innovate for the restaurant industry, amplifying the positive impact of technology and creating a world where every guest feels like a regular. Learn more at https://www.olo.com.

We’re remote-friendly.
Since 2015, our culture has evolved to support a distributed workforce, and more than 75% of our team now works remotely across the U.S. If you’re in the New York City area, you may work remotely or from our headquarters on the 82nd floor of One World Trade Center.

Our benefits include 20 days of paid time off, 10 sick days, 11 holidays plus year-end closure, health, dental, and vision coverage for you and your family, a 401(k) match, remote-office stipend, equity, generous parental leave, volunteer time off, gift matching, and more.

The estimated pay range for this role is $46,013 to $62,670 annually, depending on your experience and location. We look forward to discussing compensation and our full rewards package during the interview process.

We encourage you to apply!

We value diversity.
At Olo, we believe a diverse, inclusive team makes us stronger. Research shows that women and people of color may hesitate to apply unless they meet every qualification. We are committed to creating an inclusive, authentic workplace free from discrimination and harassment so we can make better decisions and better serve our communities. If you’re excited about this role but don’t meet every qualification, we encourage you to apply—you may be the perfect fit for this or another role.

All applicants receive equal consideration for employment. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability.