ModSquad partners with leading global brands and is looking for top-quality talent in customer support.
Do you have experience in customer service?
Do you enjoy working from home with a flexible schedule?

We’re seeking independent Mod Contractors to join our network. If you’re interested in exciting opportunities with well‑known, modern, high‑profile clients—ModSquad is the place for you. You’ll likely recognize and personally use many of the brands we support. Their customers expect exceptional service, and that’s where our Mods shine.

Our Mods bring strong skills, a positive outlook, and great energy to every project. They help customers find solutions, address issues, and guide them so they can make the most of a client’s products or services. New projects are available now, with more coming soon.

Project hours:
24/7 coverage, with a particular need for availability between 9 AM and 6 PM PT

Orientation starts:
December 23, 2024

Hourly rate:
Discussed during the interview

Commitment:
20 hours per week
Up to 60 days, as needed

Language:
English

What we’re looking for:
• Experience using Zendesk
• Background in Tier 1 support
• Experience with ticket systems, inbound calls, chat, and email support
• Ability to troubleshoot and resolve issues on web and mobile apps
• Strong multitasking skills across multiple browsers and tabs while communicating with customers
• Tech-savvy with Mac, PC, iOS, Chromebook, Kindle Fire, and Android devices and applications
• Ability to walk users through app or website navigation and installation processes
• Professional communication skills and the ability to show empathy
• Reliable, high‑speed internet

Workspace requirements:
• A dedicated laptop or desktop running Windows 10 or newer
• A quality headset
• A quiet space for taking calls
• Willingness to install MSQ security software and a 2FA mobile app

What you get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs” on the Mod Network
• Work‑from‑home convenience
• Competitive hourly pay discussed in your first interview
• Paid orientation

Important: Take your time completing your application. Provide thorough, grammatically correct responses to improve your chances of being selected for an interview.

Note: Chromebooks are not sufficient for ModSquad project work.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our 10,000+ Mods support customers, moderate online content, manage communities, and interact on social media for some of the world’s most recognizable brands, including the NFL, Zendesk, and Topps. We help companies build stronger connections with their customers. With Mods available in over 50 languages and 70+ countries, we are the go‑to team for digital engagement.

ModSquad is an Equal Opportunity Employer. All applicants will be considered without regard to legally protected characteristics. Pay rates vary by client and are non‑negotiable; they will be shared during the interview. Compensation is based on factors such as location, responsibilities, required skills, and experience. Although we hire globally, this posting does not apply to residents of California, Colorado, New York, or Washington.