About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are looking for an experienced healthcare administrative assistant to support a physician team in a fast-paced work environment. You will help to grow our Medication Management program by providing administrative support to expert physicians who deliver mental health care via live video. This includes coordinating care with other providers and teams across Lyra, and communicating with Lyra clients.

Responsibilities

• Support the physician team with administrative tasks related to the coordination of client care, including visibility of care referrals, helping clients connect to care, ensuring all consents and forms are completed prior to appointments, supporting physician leaves and transitions, and sending client reminders/notifications
• Manage and document the processing of pertinent clinical documents, such as laboratory results, prior authorizations, external medical records, client assessments, and pharmacy correspondence requests
• Work with Lyra’s client support team to coordinate care for clients
• Support physician communication by responding to patient questions and communicating with the clinical managers

Qualifications

• 3+ years of experience working with physicians to facilitate day-to-day care operations in a fast-paced setting; experience in a mental health-focused setting a plus
• Exceptional oral and written communication skills, with prior experience in client relations and ability to interface with cross-functional and clinical teams
• Strong tracking and documentation capabilities with a demonstrated ability to execute on operational processes
• Proactive clinical case management experience with demonstrated ability to take initiative on anticipating and resolving patient needs
• Aptitude for / experience with a variety of tech tools and products (e.g. Google Suite, Salesforce, Zoom, learning management systems, etc.)
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Strong attention to detail, self-motivation, and ability to effectively balance multiple priorities
• Experience with basic healthcare software, such as an EMR and prescribing system
• Comfort with learning new systems and processes
• Passion for mental health and changing the healthcare landscape

$26 – $40 an hour

As a full-time Patient Care Coordinator, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $26.00 to $40.00 per hour. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

-Lyra for Lyrians; coaching and therapy services

-Equity in the company through discretionary restricted stock units

-Competitive time off with pay policies including vacation, sick days, and company holidays

-Paid parental leave

-401K retirement benefits

-Monthly tech allowance

We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

We can’t wait to meet you.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."