ModSquad partners with top global brands, and we’re seeking exceptional Customer Support professionals to join our team.

Have you managed customer inquiries via tickets or email?
Do you prefer remote work with flexible hours?
If so, we encourage you to become a Mod Contractor in our network.

If you’re looking for meaningful and dynamic client work, ModSquad is the ideal place. Our clients are well-known, innovative companies whose customers expect outstanding support—and that’s exactly what we provide.

Our Mods bring strong skills, positivity, and enthusiasm every day. They help customers find solutions, resolve concerns, and get the most from our clients’ products and services. New project opportunities are available now, with more on the way.

Hourly Rate:
Discussed during the interview.

Project Hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What We’re Seeking:
• A customer-first support style
• Interest in television and film
• Technical support background
• Familiarity with Zendesk
• Ability to work independently and request clarification when needed
• Strong troubleshooting skills across multiple apps and platforms
• Professional fluency in English
• Availability for 8 hours on February 9

Workspace Requirements:
• A personal Windows 10 (or newer) computer
• A reliable headset
• Willingness to install MSQ security software and a 2FA app on your phone

What You’ll Receive:
• Opportunities to collaborate with major brands such as the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive projects
• Fully remote work
• Competitive hourly pay disclosed during your interview
• Paid orientation

Tip: Take your time completing the application. Clear, thorough responses will increase your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods provides customer support, content moderation, community management, and social media services for top brands including the NFL, Zendesk, and Topps. We help companies cultivate strong customer relationships. With Mods in more than 70 countries and working in over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an Equal Opportunity Employer and considers all applicants without regard to legally protected characteristics.

Pay rates differ by client and are non-negotiable. Specific rates are shared during the interview and are based on factors like location, job complexity, and relevant experience. This position is not open to residents of California, Colorado, New York, or Washington.