As a 15Five Implementation Manager, you are responsible for providing high-quality technical support, consulting, and project management during key customer launch phases to ensure strong satisfaction and successful use of the 15Five platform. You will create and carry out customized project plans for major customer launches, acting as the main project manager for managed onboarding, performance review cycles, and engagement survey rollouts, while also guiding data strategy, overseeing integrations, and coordinating effectively with both internal and external partners.

Your responsibilities include:
• Offering expert guidance on user data management and HRIS integrations.
• Working closely with cross-functional teams to help customers achieve their goals and accelerate time-to-value.
• Supporting expansion initiatives, upgrades, and professional services projects across the customer journey.
• Communicating proactively, applying technical expertise, and modeling 15Five’s values.

OUTCOMES
• Team KPIs
• Manage an average of 15 or more projects, including new implementations, post-launch support, and paid professional services.
• Complete all implementation projects on schedule and within the scope of the Statement of Work.
• Maintain strong onboarding health, including a GREEN ChurnScore during onboarding and at least 75 percent of accounts with a Green Health Score in their first 120 days.
• Achieve high customer satisfaction scores during implementations.

Integrations and Data Management Strategy
• Help new customers develop a data strategy that supports multiple features and use cases.
• Advise CSMs and existing customers on data strategy for new launches or relaunches.
• Recommend best practices for employee data management, user provisioning, and integration setup.
• Support customers with CSV templates, native integrations, HRIS Connector setup, or SFTP configuration.
• Assist customers in creating a scalable user data management framework.
• Explain data flow within 15Five and between other customer systems.

Managed Event Launches
• Provide support throughout the customer lifecycle for integrations, performance review cycles, engagement surveys, data strategy, and relaunches.
• Partner with senior team members to evaluate project requests and decide whether to take on new projects.
• Collaborate with Account Executives, Customer Success Managers, and Strategic Advisors on new product and service launches.
• Align internal teams and customers with project scope.
• Act as project manager and main point of contact.
• Communicate proactively to keep projects on schedule.

Team Contributions
• Model company values daily.
• Demonstrate role-specific competencies.
• Attend all required meetings fully prepared and engaged.
• Participate actively in team discussions and OKR planning.
• Own key results and help improve processes, technology, templates, and resources.
• Suggest new ideas and challenge the status quo when appropriate.
• Commit to decisions even when there is initial disagreement.

Pre-Sales Support
• Present implementation plans to prospective customers and answer technical questions.
• Serve as project manager during strategic account pilots with support from a Senior Implementation Manager.

COMPETENCIES

Execution and Strategic Thinking
• Independently manages customer implementations, integrations, and data strategy while maintaining strong satisfaction.
• Tracks project progress to ensure deadlines are met.
• Provides weekly updates to customers and internal stakeholders.
• Advises customers on launch and communication strategies.
• Manages short- to medium-term projects with minimal oversight.
• Resolves routine daily issues independently.
• Identifies new ways to support company and team goals.
• Remains consistently productive.

Problem Solving and Decision Making
• Demonstrates solid knowledge of implementation, project management, 15Five functionality, and performance management concepts.
• Independently solves medium-scope issues with an understanding of long- and short-term impacts.
• Identifies problems, root causes, and solutions proactively.
• Uses judgment to prioritize which issues to tackle.
• Applies analytics to guide decisions and improve processes.

Leadership and Accountability
• Begins mentoring others and supporting cross-functional peers.
• Takes ownership of decisions and actions.
• Contributes thoughtfully to team decisions.
• Collaborates with manager on career growth goals.
• Seeks mentorship when needed.
• Helps shape team goals and initiatives.

Collaboration and Influence
• Clearly communicates implementation strategies to customers and prospects.
• Manages cross-team discussions, deliverables, and deadlines independently.
• Handles common cross-team challenges or escalates when necessary.
• Suggests ideas that enhance company culture and supports others’ contributions.
• Helps foster an inclusive, collaborative environment.
• Ensures colleagues feel a sense of belonging.

Business Acumen and Innovation
• Develops a strong understanding of the market, trends, and challenges.
• Actively seeks information about the industry, competitors, and customers.
• Understands how 15Five’s offerings fit within the broader business landscape and can explain this clearly to stakeholders.

DESIRED EXPERIENCE
• Four to six years in implementation, project management, or a similar client-facing role, ideally within SaaS.
• Proven ability to lead implementations and manage multiple projects at once.
• Experience with HR systems and employee data management.
• Strong knowledge of data principles and tools.
• Ability to learn technical product features quickly.
• Experience with SSO, SCIM, SFTP, and other integrations.
• Strong communication skills with the ability to simplify technical concepts.
• Experience in performance management, employee engagement, and collaboration with HR or People Ops teams.

SAMPLE WEEK

Monday: Attend company-wide meeting, review outstanding tasks, join internal stand-ups, and prepare for the week’s implementations.
Tuesday: Lead a new customer kickoff call, send follow-ups, review product updates, and finalize a rollout plan.
Wednesday: Join the company-wide meeting, run multiple customer training sessions, and follow up on questions.
Thursday: Dedicate time for deep work, check on a customer’s first review cycle, meet with executives about goals, and train administrators.
Friday: Participate in optional company session, complete your Check-in, wrap up follow-ups and admin tasks, and plan for the coming week.

ABOUT 15FIVE
15Five provides a holistic performance management platform that helps HR teams improve manager effectiveness, drive high performance, increase engagement, and boost retention. The company supports a remote-first culture with inclusive practices and offers a variety of benefits, including medical coverage, flexible time off, parental leave, wellness programs, internet reimbursement, and a sabbatical program. Training and development opportunities are also available.

The company encourages candidates to apply even if they do not meet every requirement. Compensation is benchmarked to competitive market data and reviewed annually. The salary range for this role in the US is 80,000 to 90,000 dollars base, with total on-target earnings between 86,000 and 96,750 dollars. All new hires must verify identity and work eligibility in the United States.