ModSquad partners with top global brands, and we’re seeking exceptional Customer Support professionals.

Do you have experience handling customer inquiries through tickets or email?
Do you enjoy working from home with a flexible schedule?
If so, ModSquad is inviting new Mod Contractors to join our network.

If you’re looking to work on exciting client assignments, ModSquad is the place for you. Our clients are well-known, innovative brands whose customers expect outstanding support—and that’s where we shine.

Our Mods bring strong skills, positivity, and enthusiasm to their roles each day. They guide customers toward the right answers, solve problems, and help users get the most out of our clients’ products and services. New project opportunities are available now, with more on the way.

Hourly Rate:
To be discussed during the interview.

Project Hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What We’re Looking For:
• A customer-first support mindset
• Enthusiasm for TV and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and seek clarification when needed
• Strong troubleshooting skills across multiple apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

Workspace Requirements:
• A dedicated Windows 10 (or later) laptop or desktop
• A reliable headset
• Willingness to install MSQ security software and a 2FA application on your phone

What You’ll Gain:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, discussed in your initial interview
• Paid orientation

Tip: Take your time with your application. Provide complete, well-written answers to improve your chances of securing an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods supports customers, moderates content, manages communities, and provides social media assistance for leading brands such as the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods located in more than 70 countries and working in over 50 languages, we’re the trusted name in digital engagement.

ModSquad is an Equal Opportunity Employer, considering all applicants without regard to legally protected characteristics.

Pay rates vary by client and are not negotiable. Rates will be provided during the interview and are based on factors such as location, role complexity, and relevant experience. This job posting is not open to residents of California, Colorado, New York, or Washington.