ModSquad partners with leading global brands, and we’re looking for top-tier talent in Customer Support.

Do you have experience in ticket or email-based customer service?
Do you enjoy working from home with a flexible schedule?
If so, ModSquad is looking for Mod Contractors to join our network.

If you want the opportunity to work on exciting client projects, ModSquad is the place to be. Our clients are major, recognizable brands offering modern and innovative products and services. Their customers expect exceptional support, and that’s where we come in.

Our Mods bring strong skills, a positive attitude, and great energy to their work each day. They help guide customers to the right solutions, resolve issues, and ensure users get the most out of our clients’ products or services. New project opportunities are available now, with more coming soon.

Hourly Rate:
Will be discussed during the interview.

Project Hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What We Are Looking For:
• A user-focused approach to support
• Passion for TV and movies
• Technical support experience
• Zendesk experience
• Ability to work independently and ask questions when necessary
• Strong app troubleshooting skills across multiple platforms
• Professional English proficiency
• Availability for 8 hours on February 9

Workspace Requirements:
• A dedicated laptop or desktop running Windows 10 or later
• A quality headset
• Willingness to install MSQ security software and a 2FA app on your phone

What’s In It For You:
• The chance to work with amazing global clients like the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive “Hot Gigs”
• Work-from-home opportunities
• Competitive hourly pay, discussed in your first interview
• Paid orientation

Pro Tip: Take your time completing your application. Make sure your responses are thorough and grammatically correct to increase your chances of getting an interview.

Please note: Chromebooks are not compatible with ModSquad projects.

Who Is ModSquad?
ModSquad provides managed digital engagement services worldwide. Our 10,000+ Mods interact with customers, moderate content, manage communities, and support social media for some of the world’s most exciting brands, including the NFL, Zendesk, and Topps. We help companies build stronger connections with their customers. With Mods in over 70 countries and more than 50 languages, we’re the go-to team for digital engagement.

ModSquad is an Equal Opportunity Employer. All applicants will be considered without regard to protected characteristics under applicable law.

Pay rates vary by client and are non-negotiable. Rates will be shared during the interview. Compensation depends on factors such as location, role complexity, and relevant experience. This job posting does not apply to residents of California, Colorado, New York, or Washington.