OUR ORIGIN STORY
SkySlope began in 2011 as an idea at our CEO’s kitchen table, with just three people. Since then, we’ve outgrown three offices and now operate from our headquarters in Sacramento, California, with nearly 180 employees located across the United States. Those employees support almost 300,000 users in 5,000 offices nationwide, as well as in Canada, including 8 of the 15 largest real estate brokerages in the country.

Even with everything we’ve accomplished, we know there is still much more to do. Our success comes from our commitment to building innovative software that improves the real estate industry. Achieving this requires people who not only think creatively but also turn those ideas into reality. As we’ve expanded, we’ve been fortunate to bring on individuals who embody this mindset—people who pair innovation with empathy, collaboration, and urgency. If you want to make a real impact alongside an exceptional team, this is the place for you.

SKYSLOPE’S CORE VALUES
These guiding principles brought us to where we are today and will continue to lead us forward. They apply to every part of life and business. In no particular order, our core values are: Awareness, Execution, Obsession, Ownership, Humility, Radical Candor, Urgency, Greatness, and Inches.

THE JOB
As SkySlope’s newest Customer Support Agent, you will deliver outstanding customer, technical, and product support with the goal of improving the experience of every real estate agent, broker, and service provider. You’ll handle support tickets and work to resolve issues, assist colleagues to help streamline department operations, and maintain expert-level knowledge of our platform.

Our support team operates 24/7 for 364 days each year, including major holidays, which are paid at overtime rates. Each team member works a 4×10 schedule—four 10-hour shifts each week—assigned through a seniority-based shift bidding process.

DAY-TO-DAY RESPONSIBILITIES
• Respond promptly and professionally to customer support tickets via email, chat, and phone, while building customer rapport
• Support the overall efficiency of the support department and assist teammates as needed
• Develop deep expertise in the SkySlope platform and resolve user issues confidently
• Troubleshoot technical problems and communicate clearly with customers throughout the process
• Identify, test, and escalate website issues to QA when required
• Use downtime to complete File Recs or other tasks assigned by leadership
• Manage fluctuating ticket volume and assist team members as needed

REQUIRED EXPERIENCE & EDUCATION
• Strong customer service experience, ideally in a tech or call center environment
• Ability to manage multiple tasks at once
• Proficiency with both Microsoft and Mac systems
• Familiarity with multiple web browsers
• Ability to type at least 40 WPM
• Excellent written and verbal communication skills
• Strong teamwork abilities

The pay rate for this role is $24.00 per hour.

Perks & PTO
• $1000 referral bonuses
• 15 PTO days per year
• 16 paid holidays per year, including 5 floating holidays
• Paid day off for your birthday
• 5 days of paid bereavement leave
• 6 weeks of paid parental leave

Insurance Offerings
• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Company-paid life insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)

Retirement and Investment
• 401(k) with company match
• Employee Stock Purchase Plan opportunities

Thank you for taking the time to explore our open positions. We hope you’ll consider submitting a thoughtful application. If you’re still deciding or waiting to hear back, feel free to check out our social media channels.

Your privacy matters to us; you can learn more about our data practices on our website.