About Lyra Health
Lyra is redefining mental health care by combining advanced technology with compassionate support to help people thrive emotionally at work and at home. We partner with leading organizations—including Morgan Stanley, Uber, Amgen, and other Fortune 500 companies—to expand access to effective, high‑quality mental health services for employees and their families. Through our digital care platform and global provider network, 20 million people can access top‑tier care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has secured over $900 million in funding.

About the role
Lyra Health is looking for a skilled Salesforce Administrator to join our diverse team. The right candidate will be passionate about using technology to enhance mental health care and will have a strong background in managing and optimizing Salesforce. In this role, you will play a key part in ensuring our Salesforce systems run efficiently and support our teams in delivering outstanding care. You will work closely with users around the world, offering support and resolving technical issues.

This position can be based in our Johannesburg, South Africa office, in a hybrid arrangement, or fully remote. Remote applicants must be located within South Africa and ideally able to attend scheduled onsite meetings.

Responsibilities
• User Management: create, update, and deactivate user accounts; assign profiles, roles, and permissions; manage licenses and entitlements
• Data Management: import and export data; clean and standardize data; handle backups and data restoration
• Configuration: set up Salesforce objects, fields, and page layouts; build and customize reports and dashboards; establish workflows, approvals, and automation
• Support: provide user assistance; troubleshoot and resolve system issues; train users on Salesforce tools and best practices
• Updates and Upgrades: research and recommend new Salesforce features; assist with implementing updates
• Security: maintain security policies; monitor security logs and address concerns

Qualifications
• At least 3 years of experience as a Salesforce Administrator or similar role
• Solid understanding of Salesforce core features and functionality
• Strong organizational and analytical skills
• Excellent communication skills and the ability to collaborate with users from diverse cultural backgrounds
• Experience with data imports/exports, cleaning, and validation
• Familiarity with service desk tools such as Jira or similar for ticket management

Equal Opportunity Statement
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category.

By applying, you acknowledge that your personal data will be processed in accordance with the Lyra Health Workforce Privacy Notice. We may collect information such as your name, contact details, gender identity, employment background, and other details for recruiting and evaluation purposes. We may also request optional information about your race, ethnicity, or sexual orientation for diversity and inclusion efforts. California residents may limit the use of sensitive data through the provided form. Outside the United States, individuals may have additional rights regarding access, correction, deletion, or restriction of their personal information. For questions or to exercise these rights, contact globaldpo@lyrahealth.com. For full details, please see our Workforce Privacy Notice.