About Lyra
Lyra Health is a leading global provider of mental health solutions for employers, supporting more than 20 million people worldwide. The company has delivered 13 million mental health sessions, published over 20 peer‑reviewed studies, and achieved exceptional results in access, clinical effectiveness, and cost efficiency. Extensive research shows that Lyra’s innovative care model helps individuals recover twice as fast and leads to a 26% annual reduction in overall healthcare claims costs. Lyra is redefining access to transformative mental health support through Lyra Empower, the only fully integrated, AI‑driven platform that blends high‑quality care with advanced technology.

About the Role
The Intake Clinician is responsible for providing professional, high‑quality, solution‑focused counseling and information services to employees of client organizations via phone in Malaysia. This is a permanent, full‑time, work‑from‑home position.

This role requires working night shifts from 19:00 (7 p.m.) to 07:00 (7 a.m.) in 12‑hour rotations, with rotating days off to cover weekend shifts. The position follows call‑center structures and expectations. The job description may evolve over time. Several pre‑employment checks are required for external candidates, including criminal, reference, employment history, ID, qualification, residency, and credit checks.

Preference will be given to candidates with experience in the EAP field.

Responsibilities
• Serve as the first point of contact for employees using the Lyra EAP service via phone counseling or live chat
• Deliver all eligible services in a professional, respectful manner, meeting standards set by the Clinical Manager
• Accurately record all relevant information in the database to support clinical case management
• Follow all clinical protocols and procedures established by Clinical Management

Qualifications
• Master’s degree in Psychology or Counseling
• Registration with MAHPC (Clinical Psychologist) or Lembaga Kaunselor Malaysia
• Bilingual candidates required: Mandarin or Tagalog
• Fresh graduates are welcome to apply
• Ability to provide short‑term counseling
• Strong computer skills and fast typing ability
• Ability to balance Clinical and EAP priorities
• Customer‑service mindset
• Clear and effective communication skills
• Strong phone skills and ability to deliver therapy by phone
• Solid clinical judgment and risk‑management skills
• Effective time‑management skills
• Strong teamwork skills
• Ability to work under pressure
• Business and commercial awareness
• High attention to detail

Lyra is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

By applying, you acknowledge that your personal data will be processed in accordance with the Lyra Health Workforce Privacy Notice. Lyra may collect information such as your name, contact details, gender identity, employment history, and phone number for recruitment purposes, and may also collect optional sensitive information like race, ethnicity, or sexual orientation for specified purposes. California residents may limit the use of such information through the provided form. Data will be retained only as long as necessary. Lyra does not sell or share personal information as defined by the CPRA. Applicants outside the U.S. may have additional rights regarding access, deletion, correction, or restriction of their data, subject to legal limits. For these requests, contact globaldpo@lyrahealth.com. More details can be found in the Workforce Privacy Notice.