Aircall is a unicorn AI-driven customer communications platform used by more than 22,000 companies worldwide to boost revenue, speed up resolutions, and scale efficiently. We’re redefining what a communications platform can be by unifying voice, SMS, WhatsApp, and AI into one seamless workspace.

Our growth stems from a simple idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro provides real-time guidance to help teams perform at their best. The impact—higher revenue, faster resolutions, and scalable service.

We’ve built a product customers love and a rapidly growing business. Aircall has nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City) and is backed by top-tier investors. Our teams are delivering AI innovation at record speed and expanding into new product lines and markets.

At Aircall, you’ll join a company on the move—ambitious, profitable, and product-focused—where your impact is visible, decisions are quick, and growth is real.

How We Work at Aircall: We believe in customer obsession, continuous learning, and exceptional results. We prioritize open collaboration, ownership, and making smart, informed decisions quickly. If you thrive in a fast-paced, team-oriented environment where curiosity, trust, and meaningful impact matter, you’ll feel right at home.

About the Team:
The Data team is the backbone of Aircall’s decision-making, powering product development and business growth through advanced data and AI tools, products, and insights. You’ll join a collaborative group of data experts, product managers, and GTM leaders who value rigorous analysis, clear communication, and delivering work that drives real outcomes.

The Data Science team has two subteams: GTM Analytics and Product Analytics. You’ll join one based on your experience and interests, which determines your primary stakeholders: GTM Analytics partners with sales, account management, support, and marketing, while Product Analytics works closely with product managers, engineers, and designers.

About the Role:
As a Data Scientist or Senior Data Scientist, you’ll deliver essential insights to our product and business teams. You’ll support high-impact initiatives such as pricing, packaging, multi‑product strategy, and self‑service models. You’ll collaborate with Product, Engineering, Sales, Finance, Marketing, and Account Management to turn data needs into effective solutions. You’ll set best practices in analytics and uphold high standards in data quality and governance. Senior-level candidates will also mentor others and help define the analytics roadmap.

Your mission at Aircall:
• Partner with product and business leaders to shape the analytics roadmap and deliver key projects in acquisition, engagement, and retention.
• Provide actionable insights and compelling narratives that influence C‑level decisions.
• Promote a culture of experimentation by designing and running robust A/B tests.
• Work with data engineers to continuously improve our data stack, governance, and analytical quality.

A little about you:
• 3+ years of hands-on technical experience in a high-growth environment.
• Strong SQL skills for insights and Python skills for analysis and automation.
• Skilled in data visualization with tools like Looker and Hex.
• Experience with data modeling and orchestration tools (e.g., dbt, Airflow).
• Strong background in experimentation and statistical analysis.
• Structured, data-driven, and solution-oriented.
• Excellent communication skills, able to explain complex data clearly.
• You investigate when something doesn’t add up and deliver insights that drive decisions.

Preferred skills:
• Ability to use AI tools (Cursor, Claude Code) and LLMs to boost productivity—we use AI daily.
• Experience in predictive modeling, machine learning, or statistical forecasting.

Why join us?
🚀 A key moment to join Aircall with significant growth and opportunity
💆‍♀️ We care about our people—work-life balance matters
📚 Fast-learning, entrepreneurial environment with strong team spirit
🌍 45+ nationalities: diverse and multicultural
💶 Competitive salary and benefits

DE&I Statement:
At Aircall, diversity, equity, and inclusion—regardless of origin, identity, background, or orientation—are essential to our mission.

We are committed to fostering active inclusion and building a workplace where everyone feels they belong. We aim to create a team of diverse individuals who learn from and uplift one another. We ensure everyone not only has a seat at the table but is respected and valued, with equal opportunities to grow and succeed.

We strongly encourage applications from individuals from traditionally underrepresented backgrounds.