Bloom is a consulting firm specializing in workplace design, and it is supporting one of its partner companies in hiring a Customer Service Representative. As HR consultants, we act as the link between you and Bloom’s partner throughout the hiring process. We don’t rely on automated tools to review applications; every submission is personally evaluated to ensure a fair and consistent experience. If selected, you will join our client’s team directly. We look forward to receiving your application.

I’m Stephanie, the Operations Manager at Bobbie & Peonies, a vibrant, dynamic brand that believes style and function should always go hand in hand. We’re committed to creating practical products that make everyday life simpler and lighter.

My journey with Bobbie & Peonies has been incredibly meaningful. I started six years ago packing orders in a small office, and today I lead an amazing team that has helped us expand into new product categories and collaborate with inspiring influencers and brands.

We take our environmental responsibility seriously and strive to protect the planet and the animals that inhabit it. All our bags are made from high‑quality vegan leather, and our entire collection is vegan, cruelty‑free, and PETA‑certified. We ship without plastic and use recycled, biodegradable, and compostable materials to reduce waste. We are also constantly looking for ways to make our products and supply chain more sustainable and to lower our carbon footprint.

About the role
We are looking for a second Customer Service Representative to join our growing team.

In this role, you’ll be the first point of contact for Bobbie & Peonies customers, ensuring every interaction is positive and memorable. You will respond to inquiries, resolve issues, and provide support across all communication channels, including email and live chat. This position is key to maintaining our high standards of customer service.

The opportunity
• Serve as the primary point of contact for customers while maintaining professionalism and care in every interaction.
• Respond to inquiries via live chat (Tidio), email, and other platforms.
• Provide accurate information about products, policies, and services.
• Address concerns, resolve problems, and ensure customers feel valued.
• Track and resolve order issues using Shopify, Click Ship, and Loop.
• Collaborate with internal team members to ensure consistency and support escalated cases or special requests.
• Share insights and feedback to help improve customer service.

What you bring
• Experience in customer service or any customer‑facing role within an e‑commerce environment.
• Strong communication skills and the ability to resolve or de‑escalate challenging situations.
• Familiarity with live‑chat tools and customer service platforms, including Tidio.
• Experience with e‑commerce tools such as Shopify, Click Ship, and Loop.
• A collaborative mindset and willingness to participate in team brainstorming.
• Flexibility and adaptability as priorities shift.
• Patience, positivity, and professionalism in every customer interaction.
Don’t worry if you don’t meet every requirement—if you’re excited about the role and have many of these skills, we’d love to hear from you.

Hiring process
• Phone interview with Erica, Bloom’s Recruitment Consultant
• Video interview with Stephanie, VP of Operations
• Take‑home assignment
• Final video interview with Stephanie and Zephirine, Customer Service Representative
• Reference check
• Job offer

Location and schedule
We’re looking for someone based in the Eastern Time Zone to join our remote team, working Wednesday through Sunday from 12:00 PM to 8:00 PM ET.

Compensation and benefits
• Annual salary between CAD 50,000 and 60,000
• Three weeks of paid vacation
• Annual health spending account of CAD 1,500
• Annual CAD 250 allowance for menstrual‑care products
• Annual CAD 1,000 credit for Bobbie & Peonies products
• One‑time CAD 400 home office setup allowance

Use of AI in hiring
We believe in transparency, especially as technology evolves. At Bloom, AI may be used to help create job descriptions, interview questions, tasks, and guides. However, we do not use AI to source, screen, evaluate, or interview candidates. Every application is reviewed by a human, all interviews are conducted by people, and hiring decisions are made by humans. Human judgment and accountability remain at the heart of our process.

Like Bloom, Bobbie & Peonies is committed to fair and unbiased hiring. To maintain consistency, hiring managers will not respond to personal messages regarding this or any other role. Please submit all applications through Bloom.

How we hire
Bobbie & Peonies is committed to a fair hiring process. To ensure equality and consistency, the team does not respond to personal outreach regarding job opportunities.

We are proud to be an equal‑opportunity employer and welcome applicants regardless of race, color, origin, religion, gender, nationality, sexual orientation, age, marital status, disability, gender identity, or veteran status. We seek motivated, empathetic individuals who can contribute from day one and support Bobbie & Peonies’ mission.

We are committed to providing an inclusive and accessible hiring process and workplace. If you need accommodations, please let us know—we’re happy to support your needs. For accessibility assistance, alternative formats, or to report an issue, please include the request in your application or email erica@buildwithbloom.com.