We work fully remotely across the globe and offer flexible hours. Since many team members are based in Europe, you should generally expect at least three hours of overlap with Central European Time or Greenwich Mean Time.

The interview process takes about four hours in total, spread over a few weeks, and includes paid practical tasks.

Compensation follows a standardized global rate: 23 USD per hour, 17 GBP per hour for applicants in the United Kingdom, and 20 EUR per hour for applicants in Europe, based on a ten‑hour workweek.

If you have questions, you can reach us at careers@whereby.com.

About Whereby: Designed with Scandinavian simplicity, Whereby is a remote‑first video meetings company focused on making “anywhere” a sustainable place to work. We value diverse backgrounds and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role involves around ten hours per week, offers flexible scheduling, and functions similarly to a consulting arrangement. It’s ideal for anyone seeking additional income who enjoys working in a collaborative, fully remote environment.

About the role: This job description is meant as a guide, not a strict checklist. We don’t expect a perfect match — if you’re close, we’d love to hear from you.

Qualities that lead to success:
• You care about doing things well, not just quickly.
• You approach customers with empathy and respect.
• You’re comfortable communicating with people from many cultures.
• You type confidently and communicate in a warm, human way.
• You have some experience working remotely and understand how distributed teams operate.
• You’re curious and good at solving problems independently.
• You notice opportunities to improve the customer experience.

What you’ll do:
• Provide Tier 1 and Tier 2 support for Free, Pro, and Business users.
• Guide and assist others handling Tier 2 requests.
• Improve processes, templates, and workflows.
• Share customer feedback, insights, and feature ideas.
• Take part in social and cultural activities at Whereby.

Your daily tasks may include:
• Responding to around 20 customer inquiries per day, depending on your hours, including troubleshooting, account issues, and product support.
• Joining support team meetings to discuss patterns and solutions.
• Enhancing support systems through tags, templates, and other improvements.
• Passing along important customer insights to the wider team.

How we measure success:
• The quality of your responses.
• Tickets resolved.
• The number of messages needed to reach a solution.
• Customer satisfaction.

If you’ve made it this far, you might as well apply!

For more information, see our recruitment FAQ on Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are available in our background check overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role is not listed on our official channels, it is likely no longer available. Some job sites repost our openings without permission, which may result in outdated listings. When in doubt, email careers@whereby.com.