Job Summary and Goals
The Area Manager (AM) plays a key role in driving the success of Gopuff’s Starbucks Licensed Store Team by offering consultative support and service to a group of delivery-only cafés and their teams. The AM oversees multiple locations (5–15) and influences results by delivering timely coaching, feedback, and essential support that strengthens team capability. A Food Safety Manager Certification (CFM) is preferred.

What We Offer
• Medical, dental, and vision insurance for full-time employees
• 401(k) retirement plan
• 25% employee discount and FAM Membership
• Vacation and sick time for eligible employees
• EAP through AllOne Health

Core Responsibilities
• Grow a portfolio of successful stores by creating strategies to meet financial, operational, and customer-service goals, customized to each location’s strengths and challenges
• Motivate, coach, and develop team leaders, operators, and business owners
• Serve as a resource on customer concerns, staffing, operations, and company policies
• Train teams to implement systems, enforce accountability, and support internal growth
• Understand what drives sales within your cafés
• Review key KPIs weekly and take initiative to achieve targets
• Support upcoming launches within and beyond your area by training new teams as needed

Leadership
• Champions a customer-first mindset by training teams to deliver the legendary service expected from Gopuff and Starbucks
• Maintains a professional and calm presence, especially during high‑pressure periods
• Fosters a positive atmosphere across all teams
• Coaches Gopuff Starbucks teams toward operational excellence
• Provides objective feedback to identify issues and opportunities for improvement

Team Building
• Offer coaching, feedback, and recognition to help leaders build strong teams
• Build positive relationships with employees by understanding individual motivations and concerns
• Celebrate individual and team successes through existing and creative recognition methods
• Ensure compliance with legal, operational, and state health requirements
• Develop strong partnerships with MFC teams to support smooth operations
• Work closely with the GM, OA’s, Dispatch, and Driver Ops teams to meet KPI goals

Experience
We’d love to hear from candidates with:
• 5+ years of retail experience managing two or more stores, departments, or units, including P&L, inventory, operations, and customer service
• 5+ years of management experience leading teams of six or more, including training and coaching
• 3+ years in a customer-service–focused role
• Experience in multi‑unit operations and familiarity with retail or restaurant operations and financial reporting
• Strong organizational, interpersonal, and problem‑solving abilities

At Gopuff, we understand life is unpredictable—maybe you forgot milk, ran out of pet food, or simply need ice cream at 11 pm. That’s why we deliver what you need in minutes. We’re building a team of motivated individuals to help make convenience reliable in an unpredictable world.

If this sounds exciting, join Team Blue.

Gopuff is an equal opportunity employer committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or family status, age, ancestry, disability, genetic information, or any other protected characteristic. We value diversity and encourage all qualified candidates to apply.