Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Provide detailed information about products and services.
• Diagnose and resolve technical issues promptly.
• Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.
• Maintain a positive and professional attitude with all customer interactions.

• Based in the APAC region. (Required)
• Excellent written and verbal communication skills in English. (Required)
• Stable internet connection and a reliable computer setup. (Required)
• Previous experience doing technical support. (Required)
• Previous experience in a startup environment or software company. (Preferred)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.