Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
M&A Management is actively seeking a skilled and dynamic Team Leader to lead our Chatting Department. This critical role involves overseeing the management and optimization of our team of virtual assistants (VAs), a pivotal element in our engagement and sales strategies.
Key Responsibilities:
- Team Management: Guide a team of approximately 30 VAs based in the Philippines, ensuring effective coordination and top-notch performance.
- KPI Management: Monitor and guarantee consistent achievement of key performance indicators, continuously optimizing the system for maximum efficiency.
- Quality Control & Recruitment: Supervise the recruitment process for new chat agents, conducting interviews, ensuring high-quality candidates, and facilitating seamless onboarding.
- Script Writing: Develop compelling and persuasive chatting scripts to enhance customer interaction and drive content sales on the platform.
- Sales through Chatting: Master and convey the art of chatting, utilizing text-based communication to foster customer relationships and drive sales effectively.
Requirements:
- Flexible Working Hours: Demonstrate a willingness to adjust working hours to effectively manage and coach the team.
- Management Experience: Showcase proven experience in managing teams, with a focus on maintaining high morale and productivity.
- Sales and Operations Acumen: Exhibit strong skills in sales and operational management, demonstrating the ability to strategize for optimal results.
- Communication Proficiency: Display excellent communication skills, particularly in written and spoken English.
- Team Leader Qualities: Possess the ability to lead, motivate, and inspire a large team, ensuring alignment with the company’s objectives and culture.
Why Join M&A Management?
- 100% Flexible, Remote Work: Enjoy the freedom to work from anywhere globally, striking the perfect balance between your professional and personal life.
- Comprehensive Training: Gain access to continuous training, ensuring you stay ahead in social media trends and sales techniques.
- Supportive Team Environment: Collaborate with experienced professionals in a team dedicated to supporting your personal and professional development.
- Make a Real Impact: Contribute significantly to the growth and success of our clients, assisting them in navigating the ever-evolving digital landscape.Join our team at M&A Management and play a key role in our mission to navigate the rapidly changing digital world. This opportunity goes beyond a job; it’s a chance for growth, creativity, and making a substantial impact.
Application Process:
Interested candidates, please send your cover letter and CV to the address below.
Apply info ->
To apply for this job, please email your details to info@amcorporates.com
