TAM Bilingual Customer Support Representative

last updated February 28, 2025 18:56 UTC

We provide our clients with the deepest understanding of audiences—and we can’t do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.

Position Overview: This role communicates directly with panelists to review performance data, provide technical support, foster positive relations and coach panelists on proper usage of proprietary equipment.

Position Details: This is a work from home position. Requirements must be met:

  • Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb
  • Able to connect directly to a router/modem with Ethernet cable
  • You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.

Shifts can begin as early as 11am and end as late as midnight EST. The two possible shifts are Sun- Thurs or Tue- Sat

For this remote position: You must be within a commutable distance to one of the following locations:​​​​​​​ Dallas, TX Tampa, FL Orlando, FL Miami, FL Columbia, MD

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimate of salary for a new employee to be offered this role would be $16.34 hourly , which would be adjusted based on each employee’s geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

LI-Hybrid $60,000 — $100,000/year

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