6sense helps B2B marketing and sales organizations fully understand the complex ABM buyer journey. By combining intent signals from every channel with the industry’s most advanced AI predictive capabilities, it is finally possible to predict account demand and optimize demand generation in an ABM world. Equipped with the power of AI and the 6sense Demand PlatformTM, marketing, and sales professionals can uncover, accelerate, and capture buyer demand to drive more revenue.

Reliability Support Specialists at 6sense are instrumental figures of our Reliability team and work with Engineering teams to help diagnose and fix issues to ensure our services and infrastructure are fast, stable, and scalable. The Reliability team focuses on the automation, integration, operation, and overall improvement of our monitoring, logging, and alerting services to ensure we can deliver product quickly, safely, and reliably.

Responsibilities :

• Own our monitoring, logging, and alerting tools used by the overall Software Engineering team in order to ensure we are meeting reliability requirements.
• Learning and adopting technologies that may aide in solving our challenges.
• Support the overall Software Engineering team to monitor/alert on any issues they may encounter.
• Help respond to service issues and determine how to automatically alert the responsible parties along with context in order to make the service-owner a self-sufficient first-responder.
• First-responder to issues with shared infrastructure and escalate to other team members as necessary.
• Work with other teams to get automatic resolutions in place to alleviate need for human response.
• Participate in on-call rotations to monitor platform/infrastructure issues.

Minimum Required Qualifications :

• 2+ years in a reliability or technical support-related role
• Proficient with ANSI SQL (reading and writing queries)
• Must have strong problem-solving analytical skills and the ability to self-manage
• Experience with monitoring REST APIs and web services
• Experience with high-availability
• Experience with leveraging and configuring observability systems such as Datadog,Grafana, Grafana Loki, Promethus, Sumo Logic
• Experience with monitoring relational databases such as MySQL, Aurora/RDS MySQL, PostgreSQL, etc.

Bonus Requirements :

• 2+ years of experience with Linux/Unix system administration
• Experience with monitoring Hadoop ecosystems (e.g. Hadoop, Hive, Presto)
• Experience monitoring and analyzing services/applications in service-oriented architecture at the network/server level as well as in containerized space (such as Kubernetes and Docker)

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com.