Key point of contact for customer engagement and retention for strategic accounts in the region. The Strategic Account Consultant should have strong aptitude in understanding what is required to drive customer retention & growth. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs.

What the Strategic Consultant will do:

• Become the trusted advisor in customer journey from Day1.
• Drive overall customer satisfaction and ST product usage to expand engagement beyond the immediate users.
• Provide onboarding training and regular training of ST products.
• Provide in-depth market insight based on clients’ business pain point and ST market data, and educate the ROI of the use cases supported by ST data.
• Collect and analyze product feedback from customers, and handle the communication with internal product and engineering teams on product optimization & bug fix.

Experience the candidate can bring:

• Must be willing to work 2-3 days a week from our Beijing office
• 3 Years + relevant experience in a customer-facing role ( marketing/data analyst experience is a plus). Self-starting attitude, ability to work in a small team to collaborate and drive retention/growth and solve complex client challenges.
• Strong ability to build and leverage relationships and effectively within a complex customer organization, understanding the nuanced relationship and agenda between different business units.
• Excellent listening, presentation, and written and verbal communication skills.
• Must be willing to work 2-3 days in office.
• BA/BS degree required.
• Native Mandarin Speaker and fluent in English.