Job Description

This is a senior, customer-facing role requiring strong domain expertise in industrial automation and a proven ability to guide both technical implementation and strategic solution expansion.

We’re looking for someone who not only enables the initial deployment but also identifies additional opportunities to expand value across the customer’s organization – be it new use cases, integrations, or system-wide architecture improvements.

You’ll be a key technical advisor and trusted partner to both prospective and existing customers.

Pre-Sales Support: • Partner with Account Executives during discovery to understand customer goals and technical environments. • Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs). • Help prospects align FlowFuse to their broader industrial and digital transformation goals. • Collaborate on pricing proposals and technical responses to RFPs and security reviews.

Post-Sales Engagement: • Lead technical onboarding and early solution implementation. • Partner with customers to assess results, resolve blockers, and optimize solution design. • Actively explore and surface additional use cases within the customer organization. • Facilitate roadmap alignment and strategic planning discussions with technical champions. • Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.

Skills

What We’re Looking For: • 5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role. • Deep industry expertise in industrial automation, IIoT, smart manufacturing