The Account Manager (Outside Sales) is a front-line sales professional responsible for generating new business and expanding market presence through proactive outreach, in-person relationship building, and consultative selling. This role focuses on identifying opportunities, engaging decision-makers, and presenting tailored print, mail, and design solutions that drive measurable value for clients.

Key Responsibilities

New Business Development & Sales Growth
• Proactively prospect for new clients through sales best practices including, cold calling, industry events, and networking.
• Develop and manage a strong pipeline of qualified leads across target industries and geographic territories.
• Conduct face-to-face discovery meetings to understand client needs, challenges, and objectives.
• Confidently overcome objections, negotiate terms, and close new business to meet or exceed monthly and annual revenue goals.
• Maintain ownership of the sales process from initial contact through signed agreement and job setup.
• Track and report activity, conversion rates, and revenue in the CRM system.
Account Management & Customer Retention
• Serve as the primary point of contact for assigned accounts, ensuring seamless communication and project execution.
• Provide professional, timely responses to inquiries, quotes, and project updates.
• Build strong, long-term client relationships to promote repeat business and referrals.
• Identify and pursue upsell and cross-sell opportunities for additional services.
• Communicate proactively with customers regarding timelines, production updates, and changes.
• Collaborate closely with internal teams to resolve issues promptly and ensure high client satisfaction.
Quoting, Order Setup & Project Coordination
• Prepare accurate and competitive quotes using QuickBooks and set up jobs in the system.
• Confirm job details, pricing, and specifications before submission to production.
• Ensure all client materials and data are received on time to meet production schedules.
• Track project milestones, verify accuracy at each stage, and manage invoicing and payment follow-ups.

Qualifications

• Associate’s degree in business, Marketing, or Communications (Bachelor’s preferred).
• 2–4 years of outside sales or business development experience.
• Proven success in cold calling, prospecting, and closing new business.
• Strong presentation, negotiation, and interpersonal communication skills.
• Proficiency with CRM platforms (Salesforce, HubSpot, etc.), QuickBooks, and Microsoft Office Suite.
• Self-motivated, organized, and goal-oriented with a competitive, results-driven mindset.
• Bilingual (fluent in English & Spanish) is a big plus.

$50,000 – $60,000 a year

Plus commissions