At Zensurance, creating a positive customer experience is central to who we are, and this becomes especially important when supporting clients through the claims process.

We are seeking a Claims Advisor who reflects our commitment to positive outcomes and brings passion and persistence to delivering an exceptional customer experience in every interaction. In this role, you will manage and advocate for clients throughout their claims, collaborating with clients, adjusters, and vendors.

Reporting to the Practice Leader of Claims & Compliance, you will apply your claims expertise to ensure our clients receive the highest level of service during their claims journey.

Responsibilities:
• Support and guide clients when they submit a claim.
• Offer empathy and insurance knowledge to clients experiencing a loss.
• Oversee and manage active claims.
• Act as a point of contact for third-party vendors and follow up on unresolved items.
• Assist with administering and maintaining the claims document management system.
• Help create, update, and review controlled documents such as process flows, job aids, guides, and lesson plans related to claims.
• Advocate for clients during the claims process and escalate issues when needed.
• Take a proactive approach to identifying and addressing potential problems.
• Perform other duties as required.

Requirements:
• A valid provincial broker’s license is preferred.
• More than 2 years of commercial lines insurance experience.
• More than 2 years of claims experience.
• Ability to communicate with empathy and sensitivity during difficult conversations.
• Clear and effective communication skills with clients.
• Strong attention to detail and the ability to manage multiple clients simultaneously.
• CRM, CAIB, or CIP designations are an asset.