Role Description Givebutter is hiring a New York City-based Site Reliability Team Lead to oversee the reliability, scalability, and performance of our systems. As a Lead SRE, you will be directly responsible for delivering world-class infrastructure to our users, maturing our operational practices, and leading a team of skilled engineers. You will report directly to our CTO and carry out our infrastructure vision while creating a scalable engineering culture that breeds innovation. You will ensure we are delivering excellent user experiences in a timely manner and retain top-notch security, design, and performance. You will cultivate a culture of high performance by creating systems that eliminate roadblocks, processes that incentivize excellence, and by being an expert in site reliability engineering. We have already built a great foundation, powering hundreds of millions of donations to over 10k+ organizations and you will take this impact much further.

Why join the Givebutter Engineering team? Democracy of code – We are a group of engineers that values equal contribution as well as discussing architecture and ideas openly. Not overburdened with meetings – Our Engineers manage their own calendars and block times so they can work uninterrupted. Automated ci/cd – Our builds are reproducible and the pipeline is easy to manage. Shipping to production is hands-off, automated, and consistent. Our engineers are focused on solving problems with code. Mission-driven, full stop – We work with amazing organizations, non-profits, and charities doing good all over the world.

Responsibilities

• Manage and hire in-house SREs and contractor resources
• Handle and prioritize incidents, ensuring timely resolution and effective communication.
• Establish and manage key metrics for reliability; set up and maintain alerting systems.
• Automate tasks and manage infrastructure using Infrastructure as Code (IaC) tools and techniques.
• Ensure application scalability and identify performance bottlenecks to optimize system performance.
• Design and implement fault-tolerant and highly available systems to minimize downtime.
• Develop, implement, and regularly test disaster recovery plans to ensure business continuity.
• Conduct capacity planning to anticipate and manage future infrastructure needs.
• Define, measure, and maintain SLOs and SLAs to meet service performance expectations.
• Ensure the security of applications through best practices and conduct regular penetration tests to identify and mitigate vulnerabilities.

Requirements

• 5+ years of experience building and deploying production infrastructure at scale
• 5+ years experience working with AWS
• Knowledge of PHP
• Aware of trends and best practices in SRE and cloud infrastructure
• 2+ years of experience managing system architecture, ensuring best practices for reliability, performance, and security
• Strong technical leadership, mentorship, and communication skills
• Experience working for a product-led growth company is beneficial
• Experience managing a remote engineering team

$170,000 – $190,000 a yearThis is a remote position, however candidates should be located in New York for occasional in-person meetings with the CTO and Product and Engineering Team Leads

$45,000 — $90,000/year