Outreach Specialist, CACP – Charlotte, NC / Winnsboro, SC

last updated February 19, 2025 5:13 UTC
The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.
Essential Duties & Responsibilities:

    • Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
    • Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
    • Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
    • Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
    • Other duties as assigned
Required Skills and Abilities:

    • Regular and predictable attendance
    • Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.
    • Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.
    • Proficient computer skills with the ability to learn new software
    • Self-motivated with the ability to work independently
    • Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)
Preferred Skills and Abilities:

    • Bilingual in English and Spanish
    • Remote Work experience
Education & Experience:

    • High School Diploma
    • 2 yrs. experience in healthcare
    • 1 yr. experience telephonic patient outreach, customer service, or sales
Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer
    • Position is 100% remote

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