We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. #BI-Remote

About the role:

Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.

Responsibilities:

Answer inbound calls from customers to answer and service any questions they may have

Handle all customer inquiries, requests, and thoroughly educate them on our products and services

Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience

Communicate clearly and professionally with all customers, co-worker, supervisors and management

Maintain accurate, up-to-date information for customer accounts

Requirements:

• At least one year of call center experience

Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems

Independent problem-solving capabilities

Strong multitasking abilities to handle multiple priorities and adapt to changing situations

Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting