The work we do affects millions of people, and you can help make a difference. We protect our customers from life’s uncertainties, and no matter where you are in the company, you’ll be contributing to their security and peace of mind when they need it most.

If you’re ready to join a dynamic team that values integrity and excellence, apply today and help us transform the claims experience. Join Protective!

As a Mechanical Claims Adjuster, you’ll play an essential role in safeguarding the administration company’s interests by following contract guidelines and sharing your expertise with customers and dealers.

Compensation:
Starting pay ranges from $22.00 to $24.50 per hour, non‑exempt, with overtime opportunities and excellent benefits.

This is a remote position.

Work schedule:
Monday–Friday during standard business hours.

Job Summary:
The Mechanical Claims Adjuster supports the claims department by managing a high volume of calls, accurately opening new claims, collecting and reviewing documentation, confirming that all requirements are met, and providing updates on claim status. This role requires delivering outstanding customer service, performing key administrative tasks, and completing other duties as assigned.

Essential Functions:
This description does not cover every responsibility of the role; duties may change or be added at any time.

Customer Service & Claims Adjudication:
• Uphold the Core Values of Serving People, Building Trust, Continuous Improvement, and Embracing Innovation & Change.
• Answer incoming claims calls, identify important contract details, and address coverage questions.
• Provide follow‑up information and guide users through new claim submission processes.
• Handle escalated cases and disputes effectively.
• Review assigned claims and request additional information when needed.
• Ensure all authorized claims receive proper approval.
• Process claims according to contract terms and state regulations, typically within 30 minutes when no extra information is required.
• Meet communication and processing metrics.
• Maintain professional and technical knowledge.
• Work independently and proactively.
• Assist the Claims Lead and Supervisor with special projects.

Team Collaboration:
• Support other departments.
• Cross‑train to understand basic functions across teams.
• Offer suggestions that may improve overall efficiency.

Required Skills and Abilities:
• Reliable, punctual, and calm under pressure.
• Able to plan, organize, and prioritize tasks effectively.
• Detail‑oriented and highly accurate.
• Strong communication skills and pride in your work.
• Active listening and ability to work with various personalities.
• Open to feedback and development.
• Strong interpersonal skills with colleagues and customers.
• Ability to solve problems creatively.
• Maintain confidentiality and exercise sound judgment.
• Proficient with computers, Microsoft Office, and specialized systems.
• Ability to type at least 40 wpm with strong 10‑key skills.
• Good math skills and ability to use office equipment.
• Able to multitask and manage interruptions.
• Flexible with work hours.

Preferred Experience:
• ASE Certification.
• Background in automotive mechanical claims, service writing, or repair facility operations.
• Strong knowledge of automotive systems, repairs, and labor guides such as Mitchell or AllData.
• Experience in a claims call center environment.

Work Environment & Physical Requirements:
• Standard office conditions.
• Ability to sit for extended periods.
• Occasional walking, standing, reaching, or bending.
• Frequent talking and listening in person or by phone.
• Ability to grasp objects, use keyboard, calculator, and office tools.
• Extended screen time with required vision capabilities.
• Ability to lift at least 20 pounds.

Compensation Range:
$22.00–$24.50 per hour. Actual pay may vary based on location, skills, and experience. Additional incentives are available through annual performance programs.

Employee Benefits:
We offer a wide range of benefits to support the wellbeing of employees and their families, including comprehensive health, dental, and vision coverage, mental health resources, paid time off, parental leave, short‑term disability, and a cultural observance day. Financial benefits include contributions to health accounts, a pension plan, and a 401(k) with company match. Employees can also participate in ProHealth Rewards to earn cash incentives for wellness activities. Eligibility varies by position.

Accommodations:
If you need accommodations during the application process due to a disability, contact eric.hess@protective.com. This email is only for accommodation requests.

We are an equal opportunity employer committed to fostering, retaining, and developing an inclusive workforce.