At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

About the position:

Are you adept at problem-solving and able to provide a high level of service to colleagues and members? As a Panel Administrator you will be integral in fostering and maintaining high engagement and strong cooperation from Nielsen’s panel members in Denmark.

The Panel Administrator maintains a close relationship with individual panel members as well as field technicians in order to ensure smooth and efficient data collection from the panel.

Responsibilities:

• Provide clear and effective telephone and written support for both panel members and Nielsen field technicians.
• Ensure that information in databases is accurate, valid and up to date.
• Ensure that data received from participating households adheres to quality control standards.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Manage projects from start to finish (ideation/initiation to execution and evaluation), that can improve overall data quality and efficiency.

Key Competencies:

• University degree (preferably long-term higher education programme) within fields such as business administration, sociology, media studies.
• Able to speak Danish fluently
• Analytical skills and an ability to work with data in a structured manner.
• Able to drive continuous process improvements. A good understanding of media usage habits.
• Advanced knowledge of the ever-changing media landscape.
• Have a good sense for Tone of Voice when communicating with panel members.
• Able to speak and communicate in English
• Nice to have :
• General good IT skills (e.g. Google Sheets/Excel)
• Adept at understanding and learning to use new IT systems and applications.

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