ContentFly (YC W21) is building “the” AI-driven platform for producing great content. We’re a team of top performers from world-class companies, backed by Khosla Ventures, YCombinator & other top-tier investors. We’re one of the fastest-growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM. Boasting a world-class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Requirements

• Project coordination and client-facing experience
• Well-organized, efficient, empathetic, and analytical
• Big plus if you have:
• Knowledge (content) marketing or content writing
• Proficiency in tools such as Intercom, Hubspot, and Zapier
• Project management certifications such as PMP

Responsibilities

• You’ll collaborate cross-functionally within the Customer Experience team:
  • Work with our Customer Success Managers to provide updates related to clients’ jobs, improvements, feedback, and resolve questions
  • Work with our Editorial team to provide updates related to writers, performance, and flag issues and opportunities as needed
  • Work with our Product team to optimize our marketplace and flag any issues and opportunities
  • Coordinating project schedules, resources, and information
  • Identify, analyze, and flag issues and opportunities to relevant teams at Contentfly
  • Identify and analyze trends, patterns, threats, and opportunities
  • Take part in different cross-functional initiatives to optimize our workflows, operations, and project coordination
• You’ll handle the day-to-day operations of our marketplace, including:
  • Working with the Editorial and Customer Success teams to review and optimize customer briefs
  • Managing content projects and ensuring content reaches our clients in time
  • Communicating with writers and providing support for timely delivery
  • Facilitating writer – Customer Success Manager communication, and directly communicating with clients if needed
  • Managing our content queue and assigning appropriate writers
  • Managing risks and changes
  • Take ownership of our marketplace’s processes and employ critical and holistic thinking to optimize them

Benefits

• Above market salary + options
• Unlimited vacation/PTO
• Fully remote & distributed
• Free laptop + home office budget
• Physical + mental health budgets
• We’ll fly you around the world multiple times a year to hang out with the team in interesting places

At Contentfly, we celebrate unique perspectives and non traditional backgrounds. Most of our success has come from bringing together a unique mix of employees that have helped us cultivate a thriving culture, build a great product, and give back to our community. Contentfly is proud to be an equal opportunity workplace.