Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

In this leadership role overseeing Inbound BDRs and Outbound MDRs, you will drive team success through dedicated coaching and a commitment to on-going professional development. You will be responsible for assessing skill levels, creating development plans, and providing regular coaching via one-on-ones, team sessions, and targeted training initiatives to ensure continuous improvement and the achievement of individual and team goals.

This role is hybrid – in-person at our office in Austin, TX several days/week.

How you’ll add value:

• Performance Management & Coaching: Provide daily guidance and conduct structured weekly one-on-one sessions with each team member to review performance against key metrics, develop strategic approaches for lead qualification and conversion, and address any operational challenges.
• Meet & Exceed Goals: Ensure team attainment to established quotas for qualified opportunities set and pipeline generated, while upholding organizational core values in all prospect interactions.
• Continuous Training: Facilitate regular team training focused on inbound lead engagement best practices, qualification methodologies, platform/tool proficiency, and product knowledge.
• Process Optimization & Lead Management: Define, monitor, and refine inbound lead routing rules and qualification criteria. Collaborate closely with Marketing and Sales Operations to optimize CRM workflows for efficient lead handling and prioritization by the Inbound team.
• KPI Tracking & Reporting: Establish, track, and analyze key performance indicators (KPIs) specific to your team (e.g., lead response time, contact rates, qualification rates, SQL conversion).
• Leadership & Team Environment: Foster a positive, high-performance team culture. Act as a visible and accessible leader, providing consistent support and motivation to the Organization.
• Cross-Functional Collaboration: Maintain regular, proactive collaboration with all stakeholders team to ensure alignment on lead generation quality, provide feedback on campaign effectiveness, and optimize the marketing-to-sales handoff process.
• Strategic Input: Participate in the strategic planning process, providing input on Inbound processes, team design, and technology requirements to support team success.
• Additional duties as assigned.

What you’ll need to be successful in this role:

• 1-2 years of experience in team leadership or direct management preferred.
• A consistent record of achieving performance goals, combined with experience helping team members reach their own objectives.
• Strong understanding of standard SDR/BDR platforms, tools, and methodologies, with the ability to train team members and serve as a key resource.
• Excellent communication skills (written and verbal), with the ability to engage effectively with individuals and the team.
• Ability to teach, coach, and foster the professional development of team members.
• Strong organizational and time-management skills, with the proven ability to work autonomously and manage priorities.
• Proficiency in analyzing performance data to identify key trends, forecast potential outcomes, and guide strategic planning.
• Experience guiding teams through organizational change, including the adoption of new processes or technologies. Proven ability to collaborate effectively with cross-functional teams to achieve shared goals.

R365 Team Member Benefits & Compensation

• This position has a salary range of $80,000-$120,000 + commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

$80,000 – $120,000 a year

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.