The roles is a remote working position providing technology support to our clients

• Provide online technical assistance to users reported IT issue / problems (external clients). • Support and rectification is provided by the use of online chat and remote access tools. • Installation of Applications on clients computer and servers remotely. • Technologies supported – Desktops, servers, routers, switches and printers. • Must be able to work as a remote worker.

Experience • Two or more year’s experience with online helpdesk support • Documented remote support, online chat and helpdesk system experience • Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012 • Complex fault finding skills (Application / Hardware) • Cisco / Netgear /Desktop / Server hardware skills at an advance level • Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer) • Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps