Sana’s mission is to make healthcare simple.

Everyone can agree that healthcare in the US is far too complicated, and our members experience that struggle every day. Our goal is to create an experience that feels effortless whenever you need to use the healthcare system. When you need something, you should know exactly where to go and be able to access care with just a click—or as few clicks as possible.

What’s powerful about a vision centered on simplicity is the clear feeling it creates. As humans, we instinctively recognize when something is easy versus difficult, even if we can’t articulate why. As a company, we work to ensure that every member has an easy path at every step of their healthcare journey. If you’re passionate about improving healthcare for small businesses through seamless experiences and affordable benefits, we’d love to have you join us.

We are seeking a Claims Processor who will handle insurance claims quickly and accurately. This role involves collecting and verifying claim details, investigating and resolving issues, and communicating with claimants to ensure a positive experience.

We are building a distributed team and welcome applicants from anywhere.

What you will do:
• Ensure medical claims are reviewed and paid accurately and on time, following plan policies and collaborating with team members and partners when needed. Keep thorough, up-to-date notes on all claims.
• Handle appeals and disputes by confirming claim information, resolving issues, and sharing outcomes with the relevant parties.
• Become the internal expert on all claims topics and support the Customer Success and Customer Support teams.
• Spot operational problems and escalate them to the correct team.
• Help improve claims processes and integrate new functions into daily operations.
• Work both independently and collaboratively to meet deadlines and daily processing goals. Your performance will be measured by your ability to achieve daily and weekly targets.

What you bring:
• A two-year degree and/or at least two years of experience in claims adjudication and processing
• Exceptional attention to detail and a willingness to dive deep into tasks
• Strong written and verbal communication skills
• Ability to work independently and with a team
• Quick learner with an entrepreneurial, self-directed mindset
• Ability to manage deadlines and handle pressure
• Experience in claims processing and knowledge of insurance principles is a plus

Benefits:
• Stock options in a fast-growing startup
• Flexible vacation
• Medical, dental, and vision insurance
• 401(k) and HSA plans
• Parental leave
• Remote work stipend
• Wellness program
• Opportunities for career development
• Dynamic startup environment

Compensation for this role is targeted at $22.00–$28.00 per hour (40 hours per week) for all US-based remote employees. Final offers depend on factors such as experience and expertise and may differ from the listed range.

We may use AI tools to support parts of the hiring process, such as reviewing applications or analyzing responses. These tools assist our team but do not replace human decision-making. All final hiring decisions are made by people. If you would like more information about how your data is used, please contact us.