About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

At Bazaarvoice, one of our core values is “Customer is Key.” We are seeking a passionate and driven CS Ops Systems Analyst / Gainsight Admin to join our Customer Success Operations team. In this role, you will serve as the backbone of our CS technology ecosystem, driving operational excellence and empowering our CS organization to deliver exceptional customer outcomes. You will lead the administration, architecture, and evolution of our Gainsight platform while collaborating cross-functionally to build systems that unlock insights, scale workflows, and align with broader company objectives.

Your work will directly impact how we understand and serve our customers, combining a technical mindset with strategic thinking. You’ll work closely with CS Ops peers, leaders from Customer Success, Sales, Operations, and other key stakeholders to deliver high-value solutions, advocate for data-driven decisions, and champion best practices that drive efficiency and scale. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about leveraging technology to create meaningful change, this is the role for you!

Primary Responsibilities

Gainsight Administration & Optimization: Own the architecture, configuration, and governance of Gainsight to enable scalable and impactful customer success processes.

Data-Driven System Design: Partner with the CS Ops Data Analyst to design, build, and enhance data-driven workflows, dashboards, and reports to support strategic business goals.

Stakeholder Collaboration: Capture and prioritize business requirements from CS leaders and cross-functional teams, translating them into intuitive solutions for end users.

Workflow Automation: Design and implement business rules and triggers (e.g., risk alerts, health scores) to enable proactive customer engagement and team scalability.

Cross-Functional Integration: Collaborate with IT, Product, Engineering, and Salesforce teams to ensure Gainsight operates seamlessly across systems and aligns with company processes.

Change Management & Training: Drive adoption of Gainsight and related tools by delivering user-friendly documentation, promoting best practices, and leading change management initiatives.

System Maintenance & Support: Ensure system stability, monitor performance, and provide expert-level support to Gainsight users across the organization.

Preferred Qualifications

Gainsight Expertise: 2+ years of Gainsight administration experience (Gainsight NXT Certification preferred), with a proven track record of leveraging Gainsight to solve business challenges.

Salesforce Knowledge: At least 1 year of Salesforce configuration or administration experience.

Customer Success Acumen: Deep understanding of CS processes, key metrics, and best practices that drive operational excellence.

Analytical Strengths: Exceptional problem-solving and critical-thinking skills with the ability to derive actionable insights from complex data sets.

Technical Proficiency: Proficient in Gainsight, Microsoft Suite (especially Excel), and other analytics/reporting tools (e.g., Tableau, Snowflake or Power BI is a bonus).

Communication Skills: Excellent verbal and written communication skills with a strong ability to distill complex concepts for diverse audiences.

Collaboration & Influence: Proven ability to lead with influence, build trust, and drive impact through collaboration across teams.

Self-Starter Attitude: Thrives in ambiguity, takes ownership of projects, and demonstrates initiative in finding solutions to challenges.

Attention to Detail: Strong organizational skills with a focus on accuracy, especially for system updates and releases.

What You’ll Gain

The opportunity to work at the intersection of technology and strategy, driving meaningful impact for a global Customer Success organization.

A chance to shape the future of our CS systems and processes while growing your career in a fast-paced, collaborative environment.

The ability to lead initiatives that directly contribute to the success of our customers and the company’s growth.

If you are a Gainsight expert with a passion for driving customer success, building scalable systems, and working cross-functionally to solve challenges, we’d love to hear from you.

Why You’ll Love Working With Us:

– Work with cutting-edge tech in an innovative, collaborative environment.

– Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards and more).

– We’re Great Place to Work Certified (3 years in a row!).

– Hybrid work model ( 3 days in office – Global Technology Park, Bellandur).

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.