Together with your other colleagues in the Customer Success Circle (more on the structure here), you will focus on understanding customer needs, providing technical cloud support and help build and maintain strong relationships with our customers. Existing customers depend on you for daily support and assistance on various technical matters in relation to their platforms.

An overview of typical activities and roles which you will perform:

• Establish and maintain technical relationships with customer team leads and developers by having regular status calls, to gain a deep understanding of their context, needs, and plans.
• Serve as the first point of contact for customer developers, providing timely cloud support to address their questions and issues. In particular, that includes providing everyday technical support through Slack and GitHub issues.
• Collaborate with other teams within Skyscrapers, leveraging their expertise, services, and technologies to fulfil customer’s needs. That will include having weekly Sprint planning with the other teams, improving your Circle’s internal workflow, etc.
• Contribute to the continuous improvement of our internal processes and strategies.
• Nice-to-have: willing to be part of the on-call team

• Strong interpersonal and relationship-building skills, with the ability to establish trust with customer team leads and developers.

• Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus.

• Knowledge of cloud-native architectures, DevOps practices, and application migration strategies is certainly a plus.

• Prior experience in a customer-facing role, such as customer success, technical support is preferred.

• Have an understanding of the most commonly used programming languages and frameworks is a plus.

• Good technical knowledge and understanding of cloud platforms, with a focus on AWS and familiarity with Kubernetes. What we also work with: Grafana, Prometheus, Loki, Teleport, Terragrunt, Docker, Github.

• Within 4 hours of GMT

• Respect, honesty and transparency are important values to us

• A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in

• Open mindset and willing to give AND receive feedback

• Take responsibility and ownership in the roles and tasks you carry

For this role we’re looking at a yearly compensation of between € 35K and € 75K, depending on your experience, seniority, statute and location of living.

Check out our hiring page for more information on how we determine compensation.

What else do we offer you?

So much! remote working, flexible work-times, personal development through our resident personal coach and so on. Too much to list here. Check out the hiring page for details.

Note: we don’t provide visa sponsorships