ModSquad partners with major global brands and is looking for exceptional customer support professionals.

Have you handled customer inquiries via ticket or email?
Do you like the idea of flexible work from home?
If so, ModSquad is inviting new independent Mods to join our community.

If you want to contribute to fast‑paced customer projects, ModSquad is an excellent choice. Our clients are innovative, well‑known companies whose users expect top‑tier support—and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and consistent motivation. They assist customers by offering solutions, resolving issues, and ensuring they get the most out of our clients’ products and services. New projects are already available, with more on the way.

Hourly rate:
Shared during the interview.

Project hours (Pacific Time):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service skills
• Interest in TV and film
• Technical support experience
• Zendesk knowledge
• Ability to work independently and ask questions when needed
• Strong problem‑solving skills across apps and platforms
• Professional‑level English
• Availability for 8 hours on February 9

Role requirements:
• Laptop or desktop with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you get:
• Opportunities to work with major international clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduled hours
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, shared in the initial interview
• Paid onboarding

Tip: Complete your application carefully. Clear and detailed answers increase your chances of getting an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of over 10,000 Mods supports customer service, content moderation, community management, and social media for leading brands like the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods in more than 70 countries and over 50 languages, we are a trusted leader in digital customer engagement.

ModSquad is an equal opportunity employer and considers all applicants regardless of legally protected characteristics.

Compensation varies by client and is non‑negotiable. Hourly rates are disclosed during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or Washington.