At Lone Wolf, we simplify real estate transactions. Our digital lead-to-close platform empowers agents, brokers, and their clients with seamless workflows from start to finish. For over 30 years, we’ve supported the real estate industry through constant change—and we’re just getting started.

We embrace diversity and individuality, believing our differences make us stronger. If you’re passionate about delivering an outstanding customer experience and want to be part of a dynamic team, let’s connect!

As a Customer Support Associate, you’ll provide technical support for our accounting, commissions, and reporting platform. You’ll assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Provide responsive, high-quality support via email, chat, and phone.
• Troubleshoot software and accounting-related inquiries with accuracy and efficiency.
• Log all support interactions in our ticketing system.
• Communicate clearly and professionally with clients at all levels, including executives.
• Identify opportunities for product and process improvements based on client feedback.
• Escalate complex issues to the appropriate teams when necessary.

QUALIFICATIONS:

• Knowledge of accounting principles required.
• 1-2 years of experience in Customer Support is preferred.
• Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Customer-Centric Mindset – Passion for delivering personalized, empathetic support.
• Attention to Detail – Ability to actively listen and quickly identify issues.
• Critical Thinking – Strong problem-solving skills to develop effective solutions.
• Excellent Communication – Strong verbal and written skills, with the ability to engage C-suite clients.
• Client Focus – Ability to analyze client needs and build positive relationships.
• Ability to meet quality assurance standards and performance metrics.

BONUS SKILLS:

• Experience with Salesforce CRM, JIRA, and chat-based support tools.
• Familiarity with real estate multiple listing services (MLS).
• Proficiency in Microsoft Office Suite or related software.