DesignFiles (https://designfiles.co/) is an interior design and project management software company on a mission to help interior designers and home furnishing retailers take their design services and businesses to new heights. With 4,700+ clients (including La-Z-Boy, Crate & Barrel, Interior Define) and 20+ team members located all over the world, we’re growing quickly and looking for our next driven and talented team member.

As Sales Development and Success Specialist you will be responsible for connecting with potential new customers and ensuring that they get onboard and activated into our product. From taking on new challenges, to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

If you’re a person who is driven by delivering results for customers and thrive in a fast paced environment this is a perfect position for you. Be sure to read on!

You’re good at:
– Strong and clear written and verbal communication
– Strong empathy for customers and their success.
– Desire for committing to over delivering and following up with customers to make sure they’re successful
– Problem solving and analyzing data to gain clear insights to improve customer success.
– Managing your work and collaboration in a highly organized and proactive fashion.
– Communicating brand/products effectively and clearly to the market and internal customers

Extra awesome:
– You love inspiring others with enthusiasm
– You love connecting with people
– You have experience working at a tech company
– You have experience working at an interior design software company

What you’ll do

Sales Development and Customer Success, you’ll be responsible for:

– Providing customer onboarding support (phone calls, demo calls, email) for the first 100 days of their journey.
– Qualifying prospects and identifying qualified sales leads for the sales team.
– Partnering and working closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty.
– Meet Monthly Sales Account Leads (SAL) Quota
– Producing and conducting Executive Business Reviews; building engaged relationships with clients to ensure DesignFiles is supporting every client in their business goals.
– Focusing on monitoring customers at risk of churning.
– Drive true value for customers and report on it.
– Acting as a liaison between internal teams to ensure customer needs are being met.
– Keeping consistent and organized documentation on our customer relationship
– Being a trusted advisor, thought leader, and subject matter expert to customers in relation to DesignFiles’ product.

What you’ll need

The following experience is relevant to us:

– 3+ years of experience in environments with preference for customer success, account management, sales development, or consulting background.
– Experienced with online tools (ie: Google docs, sheets, Discord, Zoom, Pipedrive, Asana)
– History of meeting and exceeding customer expectations
– Excellent communication, organizational, and analytical skills
– Extremely comfortable engaging with customers to ensure their success
– Experience working with a team across multiple disciplines

A couple things to note..

– We’re a fully remote team – you’ll want to be comfortable and happy working online
– You must be comfortable working on US Eastern Time Zone hours.

Why join us?

We’re a team that loves what we do and we all thrive on our ability to make an impact. Most importantly we’re a company that puts our team members and our customers first. We know that the success and happiness of our team directly impacts the success of the company. It’s important to us that we create long term and mutually beneficial relationships and it’s the reason many of our team members have been with us for 10+ years.

Sounds like a good fit for you? Apply today!