ackle enables software companies to accelerate and operationalize the use of Cloud Marketplaces from AWS, Microsoft, Google Cloud, and Red Hat, without the need for significant engineering resources. Our platform and our team come together to make it easier for our customers to build, grow, and scale their Marketplace businesses. Tackle works with leading software companies like Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from startups to enterprise. We recently raised a $100M Series C round and are backed by three of the world’s top SaaS investors—Coatue, a16z, and Bessemer Venture Partners—as we continue to execute on our mission to positively transform the way that software is sold.

In This Role You Will:

Assistance with creating, establishing and managing policies/procedures for customer success methodology in a fast growing software company, with a goal of increasing customer satisfaction and retention.
Assistance with administration and maintenance of customer success tool
Assistance with administration and maintenance of Salesforce to capture and manage activities within all functions of the Customer Success organization
Lead the effort to train and coach all Customer Success on the methodologies, procedures and tools.
Develop comprehensive reporting that will be used to support the business
Collaborate with other internal groups to define cross-functional processes

You Should Have:

Experience in a SaaS or cloud focused organization
Familiarity with customer success programs
Excellent written and verbal communications skills
Proven ability to service multiple groups and priorities
Proven ability to establish strong working relationships with cross functional groups
Self-starter comfortable working in a fast-paced, dynamic and team-oriented environment
Reporting and analytics
Preferred Tools Experience:
Salesforce.com
Gainsight or ChurnZero or similar tool set
GSuite or Office Products
Ability to work individually and remotely and to collaborate within a team environment synchronously and asynchronously to achieve your goals.
Bring YOU to the role – we want creative, positive, and excited team members who can think around corners and push us all to get better every day.
Enjoy the demanding pace of a hyper-growth SaaS company

Full-time employees currently enjoy these amazing perks and benefits:

· Work remotely from anywhere within the US & Canada
· Competitive salary
· Health, dental and vision coverage
· Company off-site summits
· Monthly wellness reimbursement
· Internet and phone reimbursement
· $1000 home ergo/office set up
· Generous vacation plan & flexible work hours
· 401k + matching
· Technology tools to do your best work
· Company surprises and swag
· Awesome co-workers

TACKLE VALUES:

Start with the customer – We exist to help sellers sell more & sell faster, and we measure all of our decisions with our customers’ goals at the forefront.

Paint the art of the possible – We continuously innovate on how we do things, always looking for a better, smoother way for our customers and for each other.

Operate with integrity – We have a bias for action and we communicate both internally and externally with candor, empathy, and authenticity.

Learn and grow together – We work as a team, we celebrate wins, and we have fun together as we strive for professional and personal growth.

The Hiring Process:

We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:
• Phone screen
• 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)
• Some positions may require a take home test (this will be communicated to the candidate)

We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.

Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.