Why Glassdoor?

Our mission is to help people everywhere find a job and company they love. In the process, we’re transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you’ll be directly contributing toward our vision for a world where transparency empowers the workforce and motivates companies to become better employers.

Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; Uniontown, OH; London, UK; and Dublin, Ireland.

About the Role:

The Customer Success Manager is a hardworking customer-facing professional who will engage, retain and drive our customers’ understanding of Glassdoor product offerings, with a focus on the growing Employer Branding and Online Recruiting space. The CSM is measured by product adoption and engagement as a means of driving retention in their book of business. The ideal candidate will be passionate about the customers they partner with, providing unique solutions and an outstanding customer experience.

What You’ll Do:

Act as a trusted advisor, consultant, and subject matter expert to customers in relation to the full suite of Glassdoor’s products
Onboard and educate customers about Glassdoor’s products
Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners
Supervise, manage and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery
Partner and work very closely with partners in Sales to define and achieve customers’ success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite.
Be a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
Develop and maintain a deep understanding of customers’ business drivers and recruiting goals, and steer program activities to align with those initiatives
Key proficiencies include:
Product delivery and expertise
Analytical and problem-solving skills
Managing work and collaboration
Communication and emotional intelligence

What You’ll Bring:

A commitment to add to our culture of DEI
5-8 years of experience in B2B environments with a preference for customer success, account management, sales or consulting background working with large enterprise (<10,000 employees) organisations
Experience with talent acquisition, online recruiting, digital & branding advertising or employer branding is a plus.
Proven ability to collaborate and build strong relationships with customers especially at the Executive level in TA, HR, Marketing & Employer Branding
Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsells
Passion for online advertising/media, marketing, and/or employer branding space is a must!
Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus
Commitment to Glassdoor’s mission and values

Compensation and Benefits

Base Salary Range*: $93,600.00 – $140,400.00

*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Our Company Values and Commitments

Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback polls are shared publicly.
Innovation: We actively pursue new and different ways to further Glassdoor’s mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
Grit: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

US & Ontario Only

Where legally permitted, Glassdoor requires all employees who report to a workplace, or travel and/or attend in-person meetings, including client visits, to be fully vaccinated against COVID-19. For positions that can only be performed at a Glassdoor office, candidates must be fully vaccinated against COVID-19 and provide acceptable proof of vaccination before their first day of employment as a condition of employment. Glassdoor will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, two weeks should have elapsed since receiving the second dose (or any government recommended booster shot) in a two-dose COVID-19 vaccine series, or since receiving a single dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.